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New AT&T app prompts iPhone users for network feedback

updated 11:25 am EST, Mon December 7, 2009

May be in response to continual complaints

AT&T has launched a new iPhone application, Mark the Spot. The title is a free download for American iPhone owners, and lets users report when and where problems with AT&T's network have occurred, using GPS data if possible. In submitting reports, users can specify the frequency and nature of a given error; some categories include drops, bad audio, voice and data failures or a complete absence of network coverage.

Optional comments can be attached to complaints, and free text messages are used to confirm submissions. The app may be a response to public anger over AT&T's 3G network, which has had trouble coping with iPhone traffic since the release of the iPhone 3G in 2008. Rival Verizon has taken advantage of coverage problems, using them as the focus of a series of TV ads. AT&T recently responded with a lawsuit, which ultimately resulted in mutual case dismissals.




by MacNN Staff

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Comments

  1. WiseWeasel

    Joined: Dec 1969

    +9

    uh oh

    I hope AT&T is ready to be flooded with reports from people's houses and workplaces, simply because their network doesn't work indoors very well. The particular frequency range they most commonly use doesn't penetrate buildings. My guess is 99% of reports will be due to this issue.

  1. aross99

    Joined: Dec 1969

    +3

    Works indoors for me...

    I think they will get more reports on dropped calls, and poor coverage areas.

    I don't have any trouble at work or at home - but I have a strong signal outdoors also...

  1. c4rlob

    Joined: Dec 1969

    +9

    Late is better than never AT&T

    Again, AT&T scores an A+ for innovation. The 5 top reasons I will always prefer AT&T to Verizon...
    1) iPhone
    2) Rollover minutes
    3) Simultaneous 3G data and voice
    4) Customer tools innovation
    5) Being brave enough to offer the iPhone first.

  1. Paulrm

    Joined: Dec 1969

    -1

    Glad I don't live there anymore...

    I'm so happy not to be living in the States, just based on iPhone usage.

    When I lived in Las Vegas, AT&T used to claim that they would take care of any "dead" spots in the coverage within 30 days. I reported the same dead area for 3 years, and it was never fixed.

    Over here, all iPhones are sold UNlocked. I can use mine in the US, when I visit home, just by swapping SIM cards. Can AT&T customers do that in reverse (without jailbreaking)?

    If I move back to the States, and had to get stuck with AT&T just to use the iPhone, I'll pass.

  1. climacs

    Joined: Dec 1969

    +3

    Indoors

    My iPhone reception works fine indoors, but quite often I notice that coverage goes in and out when I am indoors, even when I am in a single family detached home, one story in height, in the middle of the city. Bizarre.

    I also lose my NPR stream in places where Pandora's stream is rock solid. Anyway I look forward to reporting these trouble spots and I hope AT+T actually does something about it.

  1. ff11

    Joined: Dec 1969

    -2

    Great idea

    Great idea for letting AT&T know where the network does not work. But how are you supposed to let them know if you are in an area where the network does not work?

  1. dliup

    Joined: Dec 1969

    +2

    @ff11

    Ever heard of GPS?

    The app probably saves the location and then uploads once there is signal.

  1. Fast iBook

    Joined: Dec 1969

    +1

    Interesting!

    Took some app store screenshots, downloaded it, will test & take in-app screenshots today & tomorrow. Anyone interested can PM me and i can send them the images.

    - A

  1. Inkling

    Joined: Dec 1969

    +2

    Clever idea. Will deeds follow?

    The idea is a clever one, but only if AT&T does something about trouble spots, paying particular attention to the oft-reported ones. Other carriers should do the same thing, or perhaps even have an auto-reporting feature users could turn off if they have a location-aware phone.

  1. ff11

    Joined: Dec 1969

    -3

    @ dliup

    Not to beat a dead horse, but presumably, if you are not getting a signal, the GPS won't work either, so you won't be able to save your location.

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