New AT&T app prompts iPhone users for network feedback
updated 11:25 am EST, Mon December 7, 2009
May be in response to continual complaints
AT&T has launched a new iPhone application, Mark the Spot. The title is a free download for American iPhone owners, and lets users report when and where problems with AT&T's network have occurred, using GPS data if possible. In submitting reports, users can specify the frequency and nature of a given error; some categories include drops, bad audio, voice and data failures or a complete absence of network coverage.
Optional comments can be attached to complaints, and free text messages are used to confirm submissions. The app may be a response to public anger over AT&T's 3G network, which has had trouble coping with iPhone traffic since the release of the iPhone 3G in 2008. Rival Verizon has taken advantage of coverage problems, using them as the focus of a series of TV ads. AT&T recently responded with a lawsuit, which ultimately resulted in mutual case dismissals.
Junior Member
Joined: Apr 1999
uh oh
I hope AT&T is ready to be flooded with reports from people's houses and workplaces, simply because their network doesn't work indoors very well. The particular frequency range they most commonly use doesn't penetrate buildings. My guess is 99% of reports will be due to this issue.