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Intel investigates iPhone sync problems with new chipset

updated 10:40 pm EST, Mon November 2, 2009

Connection failures report on P55 components

Intel is reportedly investigating a compatibility issue involving the iPhone and certain chipsets, according to CNET News. A number of users have reported that iTunes 9 for Windows is able to recognize the iPhone, however the device cannot sync with certain machines utilizing Intel's P55 chipset and motherboards from certain manufacturers.

"Our leading theory is a BIOS or system configuration issue, but we are still investigating," Intel said.

The company's P55 Express chipset works with processors in the Core i7-800 and Core i5-700 families. Most problems have also involved 64-bit Windows 7, although the incompatibility has not been confirmed to involve the particular operating system.

"If we determine this to be a problem specific to Windows 7, we will post an update on the Microsoft Answers site," Microsoft told The Register.

A forum poster on Apple's support forums, Voodo_Mojo, allegedly reestablished sync after downgrading to iTunes 9.0.0 and using only local drives for a database, although syncing photos still caused difficulties. Slipgrid proposed a different fix that required disabling the auto turn-off setting for USB power, which can be found in the Control Panel energy settings.

Apple, Microsoft and Intel have yet to announce a single solution to the problems.




by MacNN Staff

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  1. starwarrior

    Joined: Dec 1969

    -1

    Reinstall iTunes

    Trash iTunes.
    Go to "System Preferences"
    Open "Accounts"
    Open "Login Items"
    Delete "iTunes Startup Helper" (Do not remember exact name)

    Reinstall new download of "iTunes"

    iTune then sees iPhone again.

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