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Sidekick users allowed to drop contract, switch phones [U2]

updated 02:10 pm EDT, Mon October 12, 2009

T-Mobile lets Sidekick user drop contract

(Update #2 with T-Mobile plans) T-Mobile may let Sidekick owners affected by the permanent data loss drop their contracts and move to other phones, one subscriber says today. At least one customer reports to Gizmodo that he has been offered an early exit from his contract as well as having the option of buying a T-Mobile G1 for the same $130 price new or eligible customers would pay. BlackBerries and other smartphone-class devices have also been made options.

It's as yet undetermined whether the owner is an isolated case or if the move is a reflection of a broader policy towards frustrated Sidekick owners. T-Mobile has been asked for comment.

An extension of the sort would signal a rapid escalation of T-Mobile's efforts to preserve customers or to avoid rumored class action lawsuits from those whose contacts and other online information have been lost in the Microsoft server outage. The situation may not only cost Microsoft Sidekick (and potentially Windows Mobile) users but may also have an inadvertent benefit for Android, as those on T-Mobile's official forums have repeatedly suggested moving to an Android phone from HTC or Motorola.

Update: T-Mobile has added that it's "considering additional measures" of an unspecified nature for Sidekick owners.

Update #2: The company now says it will offer owners a $100 gift card in addition to the earlier month of free data service. Also, most data services have been restored and the chance exists for some data to be recovered, though other data is likely to have been permanently lost.

by MacNN Staff



  1. climacs

    Joined: Dec 1969


    here's T-Mobile's comment for the media


  1. Flying Meat

    Joined: Dec 1969


    On the right track

    That customer support will go a long way toward raising T-Mobile customer satisfaction levels. Microsoft should really follow their lead by offering to foot the bill, whether the user chooses another Win Mobile device or not. I don't know if those are even on the table since the option says "smart" phone models.
    Either way, Microsoft needs to step up here, and assure their "partner" that they will not allow themselves to be the cause of a bad T-Mobile reputation over this. It is Microsoft's responsibility.

  1. jarod

    Joined: Dec 1969


    SUE MS

    Someone should sue MicroTWITS to oblivion. It never fails; wherever they go; everything falls apart.

  1. Eriamjh

    Joined: Dec 1969


    Contract violation

    They best let people out or face a bigger lawsuit. I'd be pissed, but I use an iPhone.

  1. joecab

    Joined: Dec 1969


    poor TMobile

    I wonder more what Microsoft will do for TMobile: they're going to suffer more than MS in this fiasco.

  1. Fast iBook

    Joined: Dec 1969


    I think t-mobile.....

    I think t-mobile usa is handling this travesty very well, and i think msft should be nailed to the wall for allowing such BS to take place. Monkey boy says Mobile Me is expensive, at least it has BACKUPS!

    Why do people continue to use msft products? You know in all fairness, and i'll quote someone from another news story "the only thing MS can make well is mice". I agree, everything else they make falls the F apart in some way or another, because they are in it for power positioning and money, not for the progress in tech, not for forward momentum. Msft has been dead since their first xbox burst into flames, just die all ready and spin off the hardware division.

    - A

  1. AmandaCourtPhoto

    Joined: Dec 1969


    T-Mobile Trying...

    I have been a loyal T-Mobile/Sidekick user for the past 5 years.This whole mess sucks and I feel horrible for the T-Mobile reps that are getting their a$$es reamed for Microsoft/Danger's neglect. They are legit trying to fix the problem for their customers, and I give them credit for everything that they are doing.

    I was fortunate enough to have my contacts backed up on my SIM card so I have all of that. However, losing my email function has been detrimental to my business. I NEED my email function for everyday business and the outage has not allowed me to access or send emails while away from a computer which is the essence of my business (photography). After six days of not being able to access a handful of data features I decided to switch to the G1. T-Mobile granted me the $130 price tag of a new customer and also threw in express shipping for free and set me up with a program to pay over a four month period because needing a new phone was an unexpected expense.

    They're working hard to appease their customers. It's unfortunate that Microsoft/Danger's s**** up has fallen on T-Mobile's head.

  1. mikeofatlanta

    Joined: Dec 1969


    iPhone users beware

    IPhone users:

    Do not make fun of this dilemma, or think nothing of it, AT&T and Apple have backups, yes, but the IPhone is also Dynamic. Information is also saved on a server. AT&T had one of the same problems when the IPhone first came out. It was just not as major, considering there were only about 5K IPhone users. This can happen to any dynamic phone. Be it the Sidekick, the Iphone, or some other Dynamic device... I'm with AT&T, but I roll with the LG Xenon...

    Just make sure all of your data is backed up on your computer or a memory card, and you're good... and NEVER DO A BATTERY PULL WHEN SOMETHING LIKE THIS HAPPENS!!!!!!!!!

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