updated 10:00 am EDT, Thu October 1, 2009
May run against international Apple policy
Apple's Israeli reseller, iDigital, is instituting a discriminatory campaign against imported Apple products, a local protest group claims. Macs sold in the region are said to cost up to twice as much as in the US, prompting some Israelis to buy computers while traveling abroad. In theory, the international warranties provided with Macs should get users repair coverage from any authorized repair site.
iDigital has allegedly adopted unfair rules, as while locally-purchased Macs can be repaired in under a week, it may take a minimum of 21 days before work begins on an imported system. The company is further said to be handling import repairs from a single shop in all of Israel, forcing some people to travel extended distances. Should an import be taken to a normal iDigital store, the company is said to be refusing in-store service.
The protest group, OyDigital, has organized a petition with over 750 signatures so far. Neither Apple nor iDigital has responded to complaints so far.