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iTunes 9 causing problems with AirTunes connections

updated 06:55 pm EDT, Mon September 14, 2009

Update causes connection failure to remote speaker

Following the recent iTunes 9 update, many users have begun reporting problems establishing AirTunes connections. In a post on Apple's Support forums, Ryan Brucks claimed to have received an error dialogue stating that "the software required for communication with this iPod is not installed correctly..." Another user reported a different error involving a broken connection to the AirPort Express speaker.

While a number of systems are experiencing complete failure, others are working intermittently or with poor quality. The issues appear affect connections even if the devices are listed in iTunes.

Macs running either Leopard or Snow Leopard have experienced problems, along with the latest v10.6.1 maintenance update and even Windows computers. Reports also suggest the problem exists with AirPort Express devices supporting either 802.11g or 802.11n.

Forum poster RisingDown allegedly corrected the bug by enabling the firewall through System Preferences and Security, then disabling and rebooting. Another post, authored by is200tt, claims to have resolved connection problems by using the AirPort Utility to reboot the AirPort Express device. Both reports, however, have not appeared to work for everyone.

It is unclear if Apple is preparing a software update to address the issue. The company has been releasing several updates to resolve compatibility issues following the recent Snow Leopard update.

by MacNN Staff



  1. HobbesDoo

    Joined: Dec 1969


    No problems here

    I updated 6 computers to Snow Leopard so far and have not experienced a single issue with the updates. My Airport Express still works great with iTunes as everything else.

    I made sure I did a fresh install and restored my data from backups. This is the best way to ensure everything is going to work as expected. Specially if you have any third party applications that may not behave well when updating.

  1. LEStudios

    Joined: Dec 1969


    I lost Dolby 5.1 on iTunes TV Shows and Movies!

    Since Mac OS X 10.6.1 Update and iTunes 9 somewhere in between I lost the ability to play 5.1 Audio from iTunes Content such as TV Shows and Movies.

  1. TimRand

    Joined: Dec 1969


    I've had playback problems with iTunes 9

    Not sure where the problem comes from, but here is my environment:
    Airport Express (older model) Version 6.3 as WDS remote
    Airport Extreme (version 7.4.2) as WDS base station
    Powerbook G4 (1.33 Ghz)
    iTunes 9.0

    Symptom is that music plays fine for a while then breaks up with songs pausing or stopping for periods of 10 to 30 seconds.

    Also, I've had problems with my Hard Disk access from the Airport Extreme. I have Time Machine running automatically from two different machines to the same plugged in HD on the Airport Extreme. I get messages indicating that the backup can't be mounted. Once that occurs, I have to reboot the Airport.

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