HP, PGP Mac support

Hewlett Packard has announced it will be providing real-time support throughout the HP forums for users who have recently upgraded to the new Mac OS X 10.6 Snow Leopard. HP has scheduled a time from 8 a.m. to 5 p.m. on September 9th where its Mac-connection team will be monitoring the HP Mac printing and scanning board on the company’s forums, in order to help customers with support issues for their HP products such as scanners and printers.

After the real-time support session the company will also continue to deliver additional information, tips and advice on the HP Mac printing and scanning board, which can be accessed anytime. Some of the support currently offered by HP is geared towards print drivers and scan support for its inkjet all-in-one printers.

PGP, however, is warning users against upgrading if they use the company's products. PGP says that it is focusing on delivering full support for the new Mac OS X 10.6, but that the currently available PGP Desktop products are unable to work properly on Snow Leopard, including PGP Desktop Home and PGP Whole Disk Encryption.

The company has also stated that any user who is upgrading to the latest Mac operating system should first decrypt all of their PGP WDE encrypted drives as well as uninstalled their PGP Desktop application; failure to do so could result in data loss or system issues. Users should also hold-off from installing the current versions of their products onto a Mac with Snow Leopard, until an update that provides support has been released. The company, however, did not provide a release date.

Users with current subscription licenses for the company’s software or who are under maintenance will be able to obtain the updated applications for free. PGP is also allowing some users to apply and take part in the PGP Desktop for Snow Leopard beta program, which users can sign up for through the company’s website.

by MacNN Staff