updated 06:30 pm EDT, Fri August 28, 2009
Apple investigates iPhones
While some European government agencies continue to investigate claims of exploding iPhones, Apple is saying that some of the returned phones with shattered screens were due to pressure applied by external forces. According to a new report, the company claims that iPhones turned in by customers with shattered screens were the result of external pressures rather than an explosion. Bloomberg, however, notes that Apple is continuing to investigate reports by customers across Europe that their iPhone "overheated and burned them, and in some cases exploded."
The report also indicates that Apple has asked customers to turn in the devices in question so they can be studied further.
"In all cases the glass cracked due to an external force that was applied to the iPhone," a London-based spokesman for Apple Europe told the publication. "There are no confirmed battery overheating incidents for iPhone 3GS and the number of reports we are investigating is in the single digits."
French Trade Minister Herve Novelli on Friday met in Paris with Apple's French marketing director Michel Coulomb about an investigation by the country's consumer protection agency into the iPhone "implosions," according to a statement from the Finance Ministry obtained by Bloomberg. Although the agency declined to comment, the pair were set to discuss a series of incidents, in which the touchscreens on several iPhones allegedly shattered with no obvious cause. At least two such cases have been confirmed, which in both circumstances injured device owners with flying glass; a number of similar iPod incidents have also been reported.
The minister is acting in response to consumer affairs/anti-fraud directorate's request for details.