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MobileMe subscribers encounter SMTP problems

updated 11:20 am EDT, Wed August 12, 2009

MobileMe SMTP problems

At least some MobileMe subscribers have been experiencing problems with Apple's SMTP servers, according to forum discussion. In attempting to send out e-mails, the subscribers have been running into timeouts, at which point they have been prompted to pick another SMTP server. The consequence has been inconsistent delivery, frequently blocked but sometimes successful.

The issue is said to occur regardless of the ISP used, and some error messages have explicitly identified the rejection point as on Apple's end. Delivery failures have in a few cases been occurring for months. Apple has yet to provide a solution for the problem; some users have suggested the temporary solution of using smtp.mac.com as an outgoing server, but this may not provide any results.




by MacNN Staff

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Comments

  1. medelegant

    Joined: Dec 1969

    +4

    Workaround

    I have been experiencing this recently. The work-around is to take Mail off-line and then bring it back on-line.
    Emails then immediately get sent.

  1. testudo

    Joined: Dec 1969

    -2

    What???

    People having problems with MobileMe? Don't believe it...

  1. Bearsfan34

    Joined: Dec 1969

    +1

    Yep

    This issue has been intermittent for me for the last 3-4 months. Not a huge deal, I can use GMail's SMTP as a backup when necessary...but this SHOULD get fixed. And fast.

  1. giantsimon

    Joined: Dec 1969

    +1

    smtp.me.com outgoing mail

    Yup - same problems here. Annoying at first, now it's a major pain. I run a small business and my dot.mac account is the primary form of communication with clients.

    When I hit send, I expect email to just work -like a telephone - it shouldn't give you a dial tone, then not complete the call some of the time...

    I can usually poke and prod at the application settings and make it go, but I have better things to do with my time and since this is a paid service, I need an answer that works consistently.

  1. giantsimon

    Joined: Dec 1969

    +1

    Apple care

    Just got off the phone with Apple Care folks.
    On the phone we went to system preferences/mobile me.
    Logged off mobile me. Logged back in. then Synch'd (actually set up the synching - to automatic and checked all the stuff I want to synch (Mail accounts obviously in this case.)
    let it resynch. Time will tell if that fixed it long term.
    The next step on the troubleshooting checklist is to delete the mail account from my machine and make a new one. (IMAP was recommended over POP)

    presumably, I would do this on my Laptop and Desktop because they synchronize settings - but not sure.

    Managing the cloud is difficult, but hope this helps.



  1. testudo

    Joined: Dec 1969

    -1

    Re: Apple Care

    How in the world could syncing settings cause SMTP server issues, let alone 'logging off' mobile me (whatever that means, since I didn't realize one 'logged on' to mobile me).

  1. TheCalgaryGuy

    Joined: Dec 1969

    +1

    MobileMe Email Issues

    MobileMe subscribers encounter SMTP problems

    OK folks;as a long term .mac/mobileme user I've had very little problem dealing with email on the go since signing up with LoaPowerTools; do yourself a huge favour and check it out (http://www.loapowertools.com/index.html)

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