updated 05:05 pm EDT, Wed July 1, 2009
ATT delaying voicemail?
Several reports suggest AT&T may be experiencing problems with delayed alerts for voicemail messages sent to iPhones. Tech support representatives provided more insight to Glenn Tenney, a computer security expert who recently noticed that many messages took days before being listed in the iPhone's visual voicemail.
"I just spent 1.5 hours on the phone with AT&T level 1, a supervisor, then level 2 support only to find out: Level 2 support tells me that this is a known issue, has been known since before the 3GS came out and potentially applies to all iPhones -- 1st generation iPhones with V2.x OS as well as 3G and 3GS phones and v3.x OS," says Tenney.
Despite the potentially large scope of the problem, the Level 2 representative claimed the only workaround requires dialing into the regular voicemail system to manually check for new messages.
Although similar problems can be expected to occur occasionally on most networks, it is unusual for the issues to last for an extended period of time. Aside from individual reports and experiences similar to Tenney's, the delays have not yet been confirmed or acknowledged by the carrier or Apple. [via PCWorld]