updated 06:45 pm EDT, Wed May 20, 2009
Verizon clients satisfied
According to the American Customer Satisfaction Index survey, Verizon Wireless received the highest customer-satisfaction rating of all the US wireless carriers. This is Verizon's sixth consecutive year with the top rank. The company scored above the industry average and recorded a three-percent improvement over last year. The carrier has also achieved strong customer loyalty with the lowest customer turnover rate for the past 18 quarters, reaching an industry low of 1.47 percent in the first quarter of 2009.
The American Customer Satisfaction Index survey is produced four times annually, as a result of collaborative effort between the Stephen M. Ross Business School at the University of Michigan, the American Society for Quality and the CFI Group.