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AAPL Stock: 118.49 ( + 0.89 )

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Apple building home-based support network?

updated 04:55 pm EDT, Mon May 18, 2009

New Apple support network?

Apple has plans to complement its present helpdesk system with a host of "At Home" workers, ad listings and a recently exposed document are said to reveal. Recruiters are allegedly after 450 people in total, who will operate from their own computers when troubleshooting users' problems. Between July and September Apple is claimed to be hoping for 150 new personnel per month, taken from a number of US cities. The list of regions so far includes places like Charlotte, Cincinnati, Orem and Orlando.

"As a company who's motto is 'think different,' our 'work different' philosophy offers you the opportunity to work independently in your home office," some now-defunct ads read.

For Apple the potential advantages are believed to be severalfold, including the ability to pick the best candidates from everywhere in the US, rather than those around an individual call center. The company can also expand without the financial burden of central buildings, although it must then figure out a way to train and control workers online. Apple has refused to comment on the At Home program publicly.

Hiring requirements are described as minimal, mainly requiring an ergonomic desk and chair, a quiet work area, and dedicated phone and Internet connections, the latter two of which should be subsidized by Apple. Experience with Macs and their operating system is said to be "strongly preferred" however, effecting making it a requirement in its own right.




by MacNN Staff

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Comments

  1. rytc

    Joined: Dec 1969

    +3

    Mac

    Well you can't be an Apple help desk staffer without having some knowledge of the product/s you are supposed to be supporting!!

  1. Geobunny

    Joined: Dec 1969

    +3

    Grammar?!

    I sincerely hope Apple didn't actually write "As a company who’s motto is 'think different'..." in a job advert. The possessive form of "who" is "whose". The term "who's" is a contraction of "who is".

  1. outsourcing

    Joined: Dec 1969

    +1

    Here's a clue...

    There's a large company head quarted in Cincinnati who's primary business is to provide headcount for companies who want to outsource their customer care phone support. They have major call centers in Cincinnati, Orem, Orlando & Charlotte (as well as offshore) and have a large work at home program as well. Their stock ticker is also the code for the local airport. I leave it up to you to figure out the name of the company.

  1. testudo

    Joined: Dec 1969

    -4

    Big deal...

    So their plan is to hire more workers, but have them work from home? Wow! Talk about thinking differently! It's like they're taking lessons from telemarketers!

    I thought from the article title they were adding on-site support or something.

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