updated 04:55 pm EDT, Mon May 18, 2009
New Apple support network?
Apple has plans to complement its present helpdesk system with a host of "At Home" workers, ad listings and a recently exposed document are said to reveal. Recruiters are allegedly after 450 people in total, who will operate from their own computers when troubleshooting users' problems. Between July and September Apple is claimed to be hoping for 150 new personnel per month, taken from a number of US cities. The list of regions so far includes places like Charlotte, Cincinnati, Orem and Orlando.
"As a company who’s motto is 'think different,' our 'work different' philosophy offers you the opportunity to work independently in your home office," some now-defunct ads read.
For Apple the potential advantages are believed to be severalfold, including the ability to pick the best candidates from everywhere in the US, rather than those around an individual call center. The company can also expand without the financial burden of central buildings, although it must then figure out a way to train and control workers online. Apple has refused to comment on the At Home program publicly.
Hiring requirements are described as minimal, mainly requiring an ergonomic desk and chair, a quiet work area, and dedicated phone and Internet connections, the latter two of which should be subsidized by Apple. Experience with Macs and their operating system is said to be "strongly preferred" however, effecting making it a requirement in its own right.