Apple taking steps to address white MacBook cracks
updated 04:35 pm EDT, Wed April 8, 2009
Apple on MacBook cracks
Apple is acknowledging problems with the casing on 13-inch white MacBooks, reports of a memo indicate. Owners have for some time been describing cracks appearing on MacBooks, in spite of ordinary usage. At least as recently as November however, Apple is said to have been refusing to cover repairs for bottom casings, at the same time as cracks on top were being addressed.
The memo is being distributed to official service providers, and states that Apple is willing to cover the cost of defective bottom casings. Four key sections of a plastic MacBook are said to be risk: the area below the palmrests and trackpad, the regions around I/O ports, the rear ventilation and the two rear corners. Other sections may also be prone to hairline cracks, Apple says, though this is less likely.
Service providers are being asked to investigate any cracks to determine whether they were caused by accidental damage or legitimate flaws. Should there be no sign of an accident, Apple coverage will take effect regardless of whether or not a MacBook is under warranty. The policy is also being implemented for the defunct black MacBook, despite a lack of incidents.
Mac Enthusiast
Joined: Jun 2000
Lack?
"The policy is also being implemented for the defunct black MacBook, despite a lack of incidents."
I wouldn't say there's a lack of incidents. My black MacBook also got the same crack. Apple took it in 2 months out of warranty and fixed it at no charge.