updated 04:15 pm EDT, Mon March 23, 2009
Rogers iPhone plans vanish
Some Canadian iPhone subscribers are suddenly finding themselves overcharged for their data usage, a customer complaint received by MacNN suggests. The customer notes that as with a number of Canadians, he signed up to Rogers Wireless' initial data plan for the iPhone 3G, which cost $30 per month for 6GB. Several months later however a bill for "hundreds of dollars" was received, a result of the original data plan having mysteriously disappeared from his account.
The problem is allegedly widespread amongst Rogers iPhone customers, and believed to be connected to alterations of a person's account, such as a change in address or phone number. Because the promotional code for the $30/6GB plan no longer exists, discounts may simply be evaporating as accounts are recreated. People who signed up for the $30 price were originally promised that it would persist throughout their three-year contract.
Rogers' support staff are also allegedly unable to fix the problem, choosing instead to push iPhone owners to more expensive tiers while compensating with account credit. Some staff members are in fact said to be resistant to be negotiating lower costs, though experiences may vary. The 6GB plan itself only came into existence after a large Internet petition highlighted the impracticality of proposed tiers.