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MacBook Airs suffering from bad hinges?

updated 05:00 pm EST, Thu February 26, 2009

MacBook Air hinges faulty?

First-generation MacBook Airs may have a fundamental flaw in their hinge construction, accounts suggest. A number of Air owners claim that after several months of use, hinges can become unreasonably loose, sometimes enough for a lid to travel or close completely without any help. In extreme cases hinges may break entirely, rendering an Air useless as a portable device.

The problem may be especially critical as some Apple Store Genius Bars are reportedly refusing to honor warranties, with or without AppleCare, on the basis that the damage is thought to be "accidental" rather than an inherent problem. The Air hinges are also divided in two, as in some older Apple notebooks, and embedded into the lid, meaning that people affected by faulty hardware may have to pay as much as $900 for repairs due to the cost of the associated display.

Some Apple Stores have stated a willingness to cover repairs under warranty however, and the problem so far appears to be absent from second-generation Airs. Apple has yet to officially recognize hinge issues, which could represent the second major flaw to affects Airs following the discovery of graphics corruption.




by MacNN Staff

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Comments

  1. texasredeemer

    Joined: Dec 1969

    -3

    Take Care of your Air

    All the MacBook Airs (3) I have seen with hinge problems like this have been dropped.

    Take care of your Air people!

  1. Guest

    Joined: Dec 1969

    0

    NO

    @texasredeemer-

    Then you aren't looking very hard.

  1. ff11

    Joined: Dec 1969

    +6

    re: Take Care of your Air

    I suspect this is not the case with ANY of the MacBook Airs in question, as the damage would be obvious, and there would not be any question of it being covered under warranty. I had a similar problem with the old Titanium Powerbook and was left underwhelmed by Apple.

  1. Forhezeanubee

    Joined: Dec 1969

    +3

    Pictures say a 1000 words

    Just look at the gunk in and around the charging area my guess is this particular device was not handled with care...

  1. Feathers

    Joined: Dec 1969

    +2

    Evil Hinges!

    Bad hinges are nothing new (as ff11 has noted on the Titanium Powerbook) including the wonderful severing of the LVDS cable on G3 (and some G4) iBooks. You would think that they might have cracked the ole' hinge design issue by now but clearly not. Of course, the hinge only has to last until the device is out of warranty, right?

  1. ff11

    Joined: Dec 1969

    +6

    re: Evil Hinges!

    One month out of warranty. And I bought it on a credit card that doubled the warranty. All they wanted was a note from Apple saying "they would have covered it had it been under warranty", and I couldn't get them to give me that! They called it wear and tear.

  1. lamewing

    Joined: Dec 1969

    +3

    back it went

    It is ironic that I just returned my recently arrived refurbished macbook air to Apple for a refund.

    While I liked the weight and overall design, I decided to get rid of it, ironically, because it was TOO light. I know I am a freak. To me a 4 - 5 pound machine is just right as it has a decent amount of heft without being too heavy.

    I have already been bitten by the ibook logic board issue, so I have not problem sending it back to Apple after hearing about this problem.

    Comment buried. Show
  1. Guest

    Joined: Dec 1969

    -31

    The truth is...

    Apple is suffering from a bad economy. Fck Apple!... before it Fcks you!

  1. Jittery Jimmy

    Joined: Dec 1969

    -1

    Yuk

    That happened to mine, too. Sadly it was definitely due to a drop - and it's hard to deny due to the bunged up edge.

    I tried to polish out the scrapeage, but it was too deep to hide. I took it to the Apple store and they, of course, called my bluff.

    Happily, my credit card covers accidental damage, so I put in a claim and hopefully they'll approve it without a long and drawn-out battle.

    Comment buried. Show
  1. testudo

    Joined: Dec 1969

    -11

    Re: Pictures say...

    Just look at the gunk in and around the charging area my guess is this particular device was not handled with care...

    Gee, and to think for that kind of money, you shouldn't have to treat a laptop with kid gloves.

    If someone picked up a Dell laptop wrong, and it did this, you'd say "You get what you pay for!" But since it's a Mac, it's "You aren't treating it good enough!".

    And I like how you can apparently tell how well someone treats their mac by the 'gunk' around the power connector. So if your laptop is dirty, you've been treating it badly? Badly enough to basically state "Well, if you're power connector is dirty, that's why your hinges are all loose".

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