toggle

AAPL Stock: 100.86 ( -0.77 )

Printed from http://www.macnn.com

Apple, public coping with iTunes Plus upgrade issues

updated 09:30 am EST, Mon February 2, 2009

iTunes Plus overcharges

Apple is still attempting to resolve problems with overcharging at the iTunes Store, anecdotes indicate. Following the introduction of selective iTunes Plus upgrades last week, some shoppers have reported that after choosing to upgrade an album, they have been charged the full price rather than just the cost to remove DRM restrictions. Upgrades are set at 30 percent of an album's normal cost; most albums cost approximately $10.

Apple states that it is aware of the overcharges however, and is willing to issue refunds to people who complain through the Report a Problem buttons located in a user's Purchase History page. Refunds can take as long as five workdays to complete, but the company is known to be issuing song credits to some disgruntled customers. People who have not yet upgraded iTunes content may wish to remain patient until Apple confirms a fix for the upgrade process.




by MacNN Staff

POST TOOLS:

TAGS :

toggle

Comments

  1. elroth

    Joined: Dec 1969

    +1

    No Shopping Cart

    People are reporting that it works better to upgrade through 1-click, rather than using the Shopping Cart, which overcharges.

Login Here

Not a member of the MacNN forums? Register now for free.

toggle

Network Headlines

toggle

Most Popular

MacNN Sponsor

Recent Reviews

Autodesk Smoke 2015

Since May of this year, Autodesk has been shipping the highly anticipated update to its high-end post-production video editing suite, ...

Crucial MX100 256GB SATA-3 SSD

While the price-per-gigabyte ratio for magnetic platter-based hard drives can't be beat, the speed that a SSD brings to the table for ...

Narrative Clip

With the advent of social media technology, people have been searching for new ways to share the events of their daily lives -- be it ...

toggle

Most Commented