Apple working to fix iTunes Plus upgrade problems
updated 04:55 pm EST, Fri January 30, 2009
iTunes Plus upgrade issues
A number of customers attempting to upgrade existing iTunes albums to the new DRM-free Plus format have reportedly run into problems, according to Macworld. Some people were charged the full price for an album, instead of the discounted price which is typically only 30 percent of the retail cost. A customer's notification to Apple received a response that acknowledged the problem and claimed that a refund would be issued after the initial order was processed, while offering five song credits for the inconvenience.
Users can open their iTunes account page and reference the purchase history to find any overcharged entries. After clicking the button to report a problem, the overcharged item can be selected and the issue can then be reported to Apple.
Fresh-Faced Recruit
Joined: Jun 2007
upgrade issues...
there are a few. first, apple didn't plan for people who had thousands of tunes eligible for upgrade. they fixed this quickly by offering a batch (250 tunes) upgrade process. beyond that, the upgrade scripts do not consistently remove the old versions of the tunes (no fix on that yet), and worst of all some tracks/albums available for upgrade and in a user's purchase history do not show up in the eligible for upgrade list (again, no fix yet...). about 4.5 percent of my purchased tracks are available in the plus format but not showing up in my eligible for upgrade list. apple is leaving a lot of money on the table with these snafus.