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Apple working to fix iTunes Plus upgrade problems

updated 04:55 pm EST, Fri January 30, 2009

iTunes Plus upgrade issues

A number of customers attempting to upgrade existing iTunes albums to the new DRM-free Plus format have reportedly run into problems, according to Macworld. Some people were charged the full price for an album, instead of the discounted price which is typically only 30 percent of the retail cost. A customer's notification to Apple received a response that acknowledged the problem and claimed that a refund would be issued after the initial order was processed, while offering five song credits for the inconvenience.

Users can open their iTunes account page and reference the purchase history to find any overcharged entries. After clicking the button to report a problem, the overcharged item can be selected and the issue can then be reported to Apple.




by MacNN Staff

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Comments

  1. Comanche Zen

    Joined: Dec 1969

    0

    upgrade issues...

    there are a few. first, apple didn't plan for people who had thousands of tunes eligible for upgrade. they fixed this quickly by offering a batch (250 tunes) upgrade process. beyond that, the upgrade scripts do not consistently remove the old versions of the tunes (no fix on that yet), and worst of all some tracks/albums available for upgrade and in a user's purchase history do not show up in the eligible for upgrade list (again, no fix yet...). about 4.5 percent of my purchased tracks are available in the plus format but not showing up in my eligible for upgrade list. apple is leaving a lot of money on the table with these snafus.

  1. Herod

    Joined: Dec 1969

    +1

    whats up with the

    silly photo?

  1. saudio

    Joined: Dec 1969

    0

    Not the ONLY problem...

    I went through this to the tune of $230 for all the upgrades. Most went OK but some album 'updates' appeared with missing tunes!! I have let Apple know and they say that all I can do is confirm the songs updated with my invoice.

    It sounds to me like not ALL songs on these albums were authorized to be sold without DRM!

  1. saudio

    Joined: Dec 1969

    0

    Not the ONLY problem...

    I went through this to the tune of $230 for all the upgrades. Most went OK but some album 'updates' appeared with missing tunes!! I have let Apple know and they say that all I can do is confirm the songs updated with my invoice.

    It sounds to me like not ALL songs on these albums were authorized to be sold without DRM!

  1. Monde

    Joined: Dec 1969

    0

    A little weirdness too

    My upgrades were over the 250 limit. Haven't played through the whole list of tunes yet, but not one--so far--has been a dud. The weirdness came in the ordering of the upgrades. Got this processing window that popped up and would not go away by clicking the confirm button. Perhaps it was relaunching itself for each upgrade (seemed likely). The next day I got an e-mail with a itunes location that had my upgrades. It worked I got 250 upgrades even. The next day, the remainder downloaded. Compared to my typical iTMS experience, it was weird.

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