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Verizon denies high Storm return rate

updated 03:45 pm EST, Thu December 18, 2008

Verizon Denies Storm Rate

Verizon quickly responded to claims of high return rates for the BlackBerry Storm by denying the allegations. Speaking to BGR, a spokesperson for the carrier argues that the Storm has the fewest returns of "any of our PDAs," including those currently part of the company's roster. No official statistics have been given to support the rebuttal, however, which seeks to defuse allegations that as many as 50 percent of Storms have been returned.

The original story source is cautious not to reach definitive conclusions but maintains that the original claims of widespread returns come from three "extremely credible" sources that at least point to problems with the phone in certain regions. More confirmation is still necessary, the report says.

If accurate, the unusual return rate is believed to have been sparked by both severe initial lag in software as well as frustrations with the screen, which requires a distinct press inwards to trigger many commands.

by MacNN Staff



  1. macnixer

    Joined: Dec 1969


    that does not really mean

    that the "storm" turned out to be a whimper.

    Read this carefully:
    'the carrier argues that the Storm has the fewest returns of "any of our PDAs,"'.

    What the above could mean:
    1. Other PDAs are retuned by hordes or at-least have higher percentage rate of return.
    2. The low numbers for Storm return calculation is based on:
    a. Within 15 days of purchase which would not be counted as dissatisfied customers.
    b. Returns by customers are clandestinely unaccounted for to keep the return numbers low.

    Frankly, I tried the Stom phone at a shop. While the idea of a key press is good, I did not find the need for it and the phone is not really very responsive. Moreover the iPhone has a huge app store which helps me get a plethora of applications and games. Am I a happy camper?

  1. ggirton

    Joined: Dec 1969


    the storm got

    the worst review of any product I have ever seen from his Pogueness. I am astonished that RIM stock went up. Will wait to see what happens to the other shoe.

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