updated 11:25 am EDT, Fri September 12, 2008
iTunes HD TV problems
HD versions of TV episodes downloaded from the iTunes Store are being overwritten for some users, Apple support discussion shows. Whenever users buy an HD version of a program, iTunes downloads the HD copy first, followed by an SD version. While the software is meant to keep both side-by-side, the SD version appears to be overwriting the earlier one, leaving shoppers without the video they originally paid for. The problem also appears to be inconsistent, affecting some episodes in a download queue but not others.
It is believed that the issue may arise from how iTunes names files, as while it typically adds a number to the end of duplicate filenames, it is not always doing this in the case of the SD videos. Workarounds appear to be available in two forms: the first involves enabling simultaneous downloads, which may force iTunes to generate separate names. The second entails pausing an SD download before it completes, and either restarting iTunes, or renaming and/or moving the HD file.