RSS RSS Twitter Twitter
macnn

08/20/2008, 8:55pm, EDT

Wednesday, August 20th

Web Help Desk 9.0 offers cross-platform support

MacDesign Studio has released Web Help Desk 9.0, the latest update to its cross-platform support tool. The company says it added a number of user-requested features, including plug-in support for third party asset management tools, an Ajax-enhanced user interface and rules-based voting and approval for change requests. The product includes installers for Mac OS X Server as well as WIndows, Linux and Unix servers.

Other new features include "We Suggest You Try This First," which automatically recommends knowledge base solutions when a customer submits a service request. The application can trigger remote control sessions for Mac and PC users from "strategically-located screens" within the application. The new Ajax interface improves display of content searches and updates and is designed to improve the productivity of support technicians.

Web Help Desk 9.0 comes in a variety of configurations. Users can purchase a Perpetual Server License for a one-time fee, or the company will host the software on its servers with an annual contract. The application requires Mac OS X Server 10.4 or higher and is available on a variety of other platforms.


Filed under: software
Other story tags: servers, Web Help Desk

, , comment, del.icio.us, slashdot, digg, buzz , Twitter



post a comment
Reader Reactions (Please use <i></i> for italic text)

subscribe to comments
for this article




Expand All   Global Settings
Be the first to post comments on this story.
Your Comments

In order to post comments: If you are a registered member, please login with your MacNN Forums username and password otherwise please uncheck the checkbox below.


Registered Member?
macnn forums login:

macnn forums password:

Not a member of the MacNN forums? Register now for free.

RSS Feeds

Have the latest content delivered to your desktop via RSS. Use the links below to get access to a specific blog, news, or reviews feed.



  MacNN -all

  MacNN Reviews

  MacNN Podcasts

  iPodNN

  Electronista

  Left Lane News
Want To Sell Your Laptop? Any Condition - receive Top Cash. Get an instant quote. Free shipping www.CashForLaptops.com

Internet Marketing School - 100% Online: Master SEO, SEM, E Commerce, Media & More with a U of San Francisco Certificate.

Buy from The Apple Store, iTunes.com, Amazon.com, TechDepot, OfficeDepot, Computers4Sure, or donate.