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Users note iTunes downgrade helps with iPhone crashes

updated 08:25 pm EDT, Wed August 20, 2008

iTunes downgrade iPhone

With all of the buzz and tension surrounding problems with the iPhone/iPod touch 2.0+ software updates, some users have reported a unique solution, according to posts on Apple's support forums. One common malfunction is crashing of the system or apps after upgrading the software to the new 2.0.1 or 2.0.2 versions, both of which Apple claim include bug fixes. Users have reported that iTunes v 7.7.1 might have something to do with the problems.

A number of responses indicate that syncing phones between iTunes v 7.7.1 and iPhone 2.0.1/2 started the problems, and that downgrading iTunes back down to v 7.7 and running the software updates again solved the crashing problems. Apple has not formally confirmed this method as a fix, but CEO Steve Jobs claimed a software update will be released in September to take care of the bug responsible for crashing the apps.

Many users have been experiencing seperate reliability issues with the voice connections. Calls have been dropped when switching from the 3G networks to a lower network, such as 2G EDGE. Jobs reportedly acknowledged the 3G network issues in two percent of the total phones released, and claimed Apple was working on a software solution. This is all in addition to the MobileMe problems that have pushed Apple to extend subscriptions, first by a month and now by an additional 60 days.

by MacNN Staff



  1. macnixer

    Joined: Dec 1969


    kind of curious

    (finally I got an iPhone after my company paid for it as corporate user)

    I have been on itunes 7.7.1 since it was released and did the updates to my 3G phone as and when the fws were released. I notice better 3G quality and my system and apps are still good. Fact is I noticed that Safari on my phone does not crash as much when loading pages that contain large amount of data. another thing that I noticed was the reliability when updating preinstalled apps.

    To me it looks like some of the apps written for the iPhone may be hitting the bug and I am not one of the users of those apps.

    I am glad Apple treats the iPhone as it does the Mac. I would love to have some of the "jailbroken" apps move to the App Store as proper apps without causing much pain to the business and the users.

  1. Mixotic

    Joined: Dec 1969



    Thankfully I am not suffering through these problems, but I feel sorry for anyone who has been dealing with these issues.

    To me, the phone is a mission-critical application, and it's simply unacceptable to have the kinds of issues described by users of the new 3G phones.

    Waiting until September means a full 2 WEEKS of phone issues. If I were a new Apple customer, that would pretty much destroy the brand for me.

    Is anyone in Cupertino listening??

  1. southbaymacusr

    Joined: Dec 1969


    September indeed

    I understand the complexity of what Apple has undertaken.
    What i do not understand is a company offering a product and when the know there is a bug (not an update) and has the fix for it, makes the consumer wait 2 to 3 weeks (or longer) for it.
    i am getting so tired of having to wipe my phone and the restore and update all apps. I crash on average at least once per day. the whole process of restore takes nearly 4 hours or longer.
    Thats absurd!!!
    If this was a bug crashing OS/X would we be waiting 2 to 3 weeks AFTER a solution was available just to coincide with some marketing push? (excuse the terminology, PUSH shouldn't be used in discussing Apple either LOL)

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