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Apple halts MobileMe blog, adds new help resources

updated 04:00 pm EDT, Wed August 20, 2008

Apple adds help resources

Apple on Monday announced it would stop running the MobileMe status blog, in favor of a more clearly defined system status page, as well as integrating MobileMe news into the end-user page. The post is the first in 20 days since the blog confirmed a mail outage affecting an alleged 1-percent of all MobileMe users. Blogger "David G." says that the MobileMe support page now features an enlarged, and more precise, monitoring system to warn users of current issues.

In addition, Apple redesigned the front-end for subscribers slightly, with a new News button showing up beside an also-retooled Logout button. Pressing the News button brings users to a page, currently detailing the 60-day extension for service, as well as a newly available MobileMe Mail support chat option. Apple expects the News page to be updated regularly, and includes an RSS feed.

MobileMe has seen a number of problems and consequential re-arrangement of its staff, as users claimed to lose access to mail, or in some cases, the entire service itself.

by MacNN Staff




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