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MobileMe email complaints continue

updated 08:15 pm EDT, Wed July 30, 2008

MobileMe mail woes persist

Despite Apple's pronouncement that all is well with MobileMe, user complaints continue on the company's support forums. Apple wrote this morning in its MobileMe blog that mail problems affecting "1 percent" of its customers have been completely fixed, and lost messages had been restored. But several posts on MobileMe Support DIscussions show otherwise. One user claims Apple deleted his first posting, because he had complained that some of his email had still not been restored. The user said he was told he was part of a small group of "one-in-a-thousand" users who permanently lost some email. Other MobileMe forum users say they attempted to use a special chat set up for MobileMe mail issues, only to be disconnected several times.

MobileMe has been plagued with problems since its launch July 9. Users have experience issues with e-mail, access to Home Page, calendar syncing and other features. The launch was so rocky even Wall Street Journal writer Walt Mossberg - a long-time Apple fan - recommended that users pass on MobileMe until the problems are solved. Last week, at the direction of Steve Jobs himself, the company took the unusual step of posting a blog to keep users up to date on the latest fixes.

Besides claiming that the remaining mail issues had been solved, today's MobileMe blog posting acknowledges an over-the-air syncing bug affecting contact and calendar data for iPhone and iPod Touch users - causing data to disappear from the devices. Apple says the problem "resolved itself" in most cases, but offered a link to a fix for users still missing calendar or contact data.






by MacNN Staff

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Comments

  1. Guest

    Joined: Dec 1969

    +2

    Just like dotMac

    By "put the vast majority of MobileMe Mail problems behind us", Apple means that the service now works as good as dotMac Mail ever did. As in, the service seems to always be down for a random group of users and you can't count on receiving all your email.

    It mostly works, for most users.

  1. Guest

    Joined: Dec 1969

    0

    missed this

    ...and that's good enough for Apple.

  1. lowededwookie

    Joined: Dec 1969

    0

    Did these people ever

    Did these whingers ever contact the supportline for Mail issues or are they just whinging on the Forum because they are dicks?

    Maybe Apple isn't doing anything about them because they haven't been contacted by the complainer. Apple might be good but they're not mind reading good.

  1. livemotion

    Joined: Dec 1969

    +1

    We're not

    beta testers for apple.

  1. Guest

    Joined: Dec 1969

    0

    apple updates annoying

    iTunes auto installed mobileMe without asking. At least they ask every day they try to install Safari, which I wish they would just stop doing.

    If somebody is taking time to complain on a forum I bet they tried to contact supportline. Nice to be part of the group that is not having problems. Try and imagine how you would feel if you were not recieving e mail from a service you are paying for.

    My bet is as soon as apple is as popular as Microsoft once was, the complaining minority will get as loud as it is for Microsoft now.

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