updated 08:15 pm EDT, Wed July 30, 2008
MobileMe mail woes persist
Despite Apple's pronouncement that all is well with MobileMe, user complaints continue on the company's support forums. Apple wrote this morning in its MobileMe blog that mail problems affecting "1 percent" of its customers have been completely fixed, and lost messages had been restored. But several posts on MobileMe Support DIscussions show otherwise. One user claims Apple deleted his first posting, because he had complained that some of his email had still not been restored. The user said he was told he was part of a small group of "one-in-a-thousand" users who permanently lost some email. Other MobileMe forum users say they attempted to use a special chat set up for MobileMe mail issues, only to be disconnected several times.
MobileMe has been plagued with problems since its launch July 9. Users have experience issues with e-mail, access to Home Page, calendar syncing and other features. The launch was so rocky even Wall Street Journal writer Walt Mossberg - a long-time Apple fan - recommended that users pass on MobileMe until the problems are solved. Last week, at the direction of Steve Jobs himself, the company took the unusual step of posting a blog to keep users up to date on the latest fixes.
Besides claiming that the remaining mail issues had been solved, today's MobileMe blog posting acknowledges an over-the-air syncing bug affecting contact and calendar data for iPhone and iPod Touch users - causing data to disappear from the devices. Apple says the problem "resolved itself" in most cases, but offered a link to a fix for users still missing calendar or contact data.