updated 10:25 am EDT, Wed July 30, 2008
Cracks on iPhone 3Gs
Cracks have been developing on iPhone 3Gs belonging to a number of owners, according to media and customer reports. The damage appears to consist mostly of hairline fractures, typically around the volume and vibrate controls, but also in some cases around corners, speakers or the headphone jack. Affected models also appear to be white as a majority, though at least one black phone has displayed signs. Critically, the owners all claim not to have abused their phones, only subjected them to normal use.
Apple has so far honored a number of complaints by offering replacement iPhones, but staff may choose to refuse an exchange on the basis that the damage is cosmetic, or that the issue is not yet formally recognized. Carriers such as Rogers may be more resistant to providing new hardware.