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HP confirms 24 laptops affected by Nvidia fluke

updated 11:55 pm EDT, Mon July 28, 2008

HP laptops with Nvidia

HP on Monday addressed which of its laptops were impacted by the recent Nvidia defect, citing 24 different models that range as far back as November 2007, when HP began covering failed GPUs under warranty. The issue affects HP's Pavilion dv2000, dv6000, and dv9000 series laptops, and the Compaq Presario V3000 and V6000 series as well. HP is offering an updated BIOS for the affected machines, and is offering customers a complete set of diagnostic instructions, for determining whether a model is affected by the problem.

"HP has taken appropriate actions for any HP notebook products that use the known affected Nvidia chips," said HP on Monday. "We initiated a customer program to address this issue in November 2007, and have notified registered customers who have notebook PC models that are included in this HP program.

Identifiable symptoms include a black screen, a lack of power through the notebook, inactive status lights, and booting problems.

The news follows shortly after Dell performed a similar service for its clients, with the defect reaching across many of its product lines, including the popular Vostro, XPS, and Inspiron series.

When confronted with the problem, Nvidia adamantly denied the implied scale of the issue, insisting that only a "very small percentage" subset of its G84/G86 series graphics chipsets.

[via CNET]

by MacNN Staff



  1. Guest

    Joined: Dec 1969


    But HP is not doing the r

    But HP is not doing the right thing. They make it look to the public that they are fixing the bad motherboards, but they are lying. The are only fixing a small fraction of the bad motherboards, and even when they do replace the motherboards, they are usually replaced with another bad motherboard.

    HP customers are fed up with the lies, so now a customer has set up a forum at where HP can't censor the posts. They have been very heavily censoring the posts on the HP forums.

    Now with the new forum at HP is running scared, and the momentum is building.

    Wayne Sallee

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