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MobileMe outages, maintenance persist into 2nd week

updated 03:30 pm EDT, Sat July 19, 2008

More MobileMe troubles

Apple's MobileMe support is continuing to have outages in its second week of service and some users are reporting serious problems with email delivery and email access. The support page for the email and personal-information cloud service has a status report currently listing one percent of users are without MobilMe Mail, but does not indicate when the service will return for the affected users; other services are listed as available. The page has also announced that scheduled maintenance from 11 p.m. to 2 a.m. tonight may result in MobileMe services going offline again.

Some users have been unable access MobileMe email services since last night and note that the estimated support times for online chat are very misleading.

"I, like many others, have been without MobileMe mail for quite some time (11am EDT yesterday)," one user wrote in the forum. "I am unable to access my mail through MobileMe, Mail.app, or iPhone. I tried to chat with MobileMe support last night, but each time, the '1 minute to wait' turned into an hour," one user wrote in Apple's support forums.

Many users echo similar problems with email starting around the same time period: "I've had the blank mail screen since about 11 yesterday, as well. Can't access my email at all, and I was waiting for a really time-sensitive document. I had to call the sender and use my gmail account," another poster wrote.

Other users are also experiencing calendar issues.

"I just had a strange experience using the Me.com calendar. Until now, everything had been working perfectly. But yesterday, I input an event into my me.com calendar using a web browser and me.com access. After I had put it in, I remember seeing it show up on my iPhone a short while later. Today, when I opened my Mac and I looked on iCal, that event was not there. I checked my iPhone and the event was not on the iPhone either. I went to look for the event on me.com and it had disappeared from there too," wrote.

This follows Apple's recent MobileMe troubles, including the lack of promised Push email support and the botched launch of the services, resulting in an apology from Apple.








by MacNN Staff

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Comments

  1. ebeyer

    Joined: Dec 1969

    +1

    Credit card

    I can't even enter updated credit card information into my mobile me account so I can renew my account. The browser says "validating your credit card" and spins a gear without doing anything (I've waited over an hour).

    Online chat has been ... frustrating, to say the least, with "wait times in excess of 30 minutes" turning into at least an hour, if you're lucky.

    All of this would be a whole lot less frustrating if I could pick up the phone and talk to an actual person. If I could, I think I could fix my problem in about 2 minutes.

  1. Guest

    Joined: Dec 1969

    +5

    is anyone surprised?

    If Apple couldn't keep dotMac up reliably, and that was a much more straightforward service to provide, after several YEARS, why does anybody think that MobileMe will be any more reliable anytime soon?

    I totally wish it was more reliable, but I haven't seen any evidence that it will be anytime soon.

  1. splitjewel

    Joined: Dec 1969

    +2

    Working fine

    Well mobileme has been working fine ever since it was released.Mail works, calander, galleries...
    I havnt tested how fast it syncs with my mac yet.
    However myabe this problem is situate dmore in the states since here in spain I have had no problems at all

  1. MyRightEye

    Joined: Dec 1969

    +4

    It's not a bug...

    This is a feature! Apple simply wanted to make Windows users feel right at home, so they built in major problems and no one to call. Now Windows users will know that OS X is just like Windows, just better. Sorta.

  1. Haywire

    Joined: Dec 1969

    +2

    Synchronize infinite loop

    I'm stuck in a synchronize infinite loop.
    Throw away trash emails? Before yes; after no
    Choose Synchronize now or cancel - no selection for LEAVE AS IS
    So synchronize.
    Then, on another Mac, comes Throw away trash emails? Before no; after yes. pick Cancel


    Just keeps looping.
    AAaarrgh!

  1. Guest

    Joined: Dec 1969

    +1

    No problems here

    I'm in Canada and haven't had any problems with MobileMe.

  1. ViktorCode

    Joined: Dec 1969

    -6

    "News" again

    Last time I saw MacNN posted the same kind of "news" for dot Mac service. For those of you who don't know: this kind of "outages" when 1 or 2 % can't access something were happening like every second day on dot Mac and were duly reported on dot Mac's home page.

    While this is not the kind of service people are expecting from Apple, this is also not the kind of news people are expecting from a news site. Dear MacNN news editor, if you are so inclined to report every minor failure of MobileMe (minor in percentage provided by Apple), please save yours and our time and just put MobileMe service status monitor on the front page of MacNN. I guarantee that this will work as a more effective page visitors magnet in comparison to some provocative headline which holds little of information value. You see, you are not Inquirer, so most likely all you'll achieve with current state of reporting is undermining your own reputation as a news source.

    Sincerely yours, reader

  1. CaptJon

    Joined: Dec 1969

    +4

    MobileMe still down

    Mobile me has been down for almost 48 hours beginning about 1PM Eastern 7.18.08. A blurb in the System Outage History says that the problem has been fixed, "sorry." But it has not. There is no one available to speak/chat/or email. And if you "still need help," you are returned to Chat - which is CLOSED. I reached Applecare - but they do not support MobileMe? Does anyone? How about a posting somewhere with some information about the status of the problem? How about sending us what is left of our email to the Alternate email address requested at signing up? How about not sending the chat folks home at dinner time until responding to those who had been in a queue for four plus hours? How about just a clue?

  1. testudo

    Joined: Dec 1969

    0

    Re: "News" again

    OK, so we're to "trust" apple when they say "1-2% can't access"? Why, just because they say so?

    It's very easy to have half the system down, say "well, 1-2% of the people can't connect" and then the 50% who can't just assume they're in the 1-2 range.

    And, no, this isn't the type of service people expect from Apple. It is, sadly, the type of service people expect of .Mac, now MobileMe. What makes it worse is that it is a PAID service! "Yay! I've paid $100 a year to have my mail be out sporadically, to lose access to my service for a week, to have it change completely and lose some of what I paid for half-way through my contract!"

    Yes, let's forget all that wasting of time complaining about a paid service. Let's instead whine about a free news sites' reporting instead.

  1. macadore

    Joined: Dec 1969

    +4

    Confirming MM Problems

    My 8 min wait for Chat on MM became 1hr40min? Then the guy was Chating with me and someone else at the same time (he admitted that), and we got disconnected!

    Can't Add Address to Contacts in received mail
    Can't Add Addresses from Contacts to Outgoing Mail.

    Those 2 features were and should remain standard. The 1st one is missing, unless it's been move to some undisclosed menu? 2nd one is grayed out -- not working!

    Switching to Contacts Tab is SLOW, and 1st time the Error says -- Unresponsive Scrips!

    But, I finally was able to Sync to MM from my 10.4.11 PB G4, thanks to Apple Discussion Board Link (pretty burried) -- basically, I had to trash files containing "dotmac" in file name, and Restart. Then .Mac Sync in Prefs worked!

    Overall, I understand that it's a transition from .Mac to MM, but, in WWDC Demo MM looked amazing, and now it's even more "amazingly" below the expectations...

    Maybe Apple just rushed to meet 7/11/08 Deadline? We all can only guess!

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