MobileMe outages, maintenance persist into 2nd week
updated 03:30 pm EDT, Sat July 19, 2008
More MobileMe troubles
Apple's MobileMe support is continuing to have outages in its second week of service and some users are reporting serious problems with email delivery and email access. The support page for the email and personal-information cloud service has a status report currently listing one percent of users are without MobilMe Mail, but does not indicate when the service will return for the affected users; other services are listed as available. The page has also announced that scheduled maintenance from 11 p.m. to 2 a.m. tonight may result in MobileMe services going offline again.
Some users have been unable access MobileMe email services since last night and note that the estimated support times for online chat are very misleading.
"I, like many others, have been without MobileMe mail for quite some time (11am EDT yesterday)," one user wrote in the forum. "I am unable to access my mail through MobileMe, Mail.app, or iPhone. I tried to chat with MobileMe support last night, but each time, the '1 minute to wait' turned into an hour," one user wrote in Apple's support forums.
Many users echo similar problems with email starting around the same time period: "I've had the blank mail screen since about 11 yesterday, as well. Can't access my email at all, and I was waiting for a really time-sensitive document. I had to call the sender and use my gmail account," another poster wrote.
Other users are also experiencing calendar issues.
"I just had a strange experience using the Me.com calendar. Until now, everything had been working perfectly. But yesterday, I input an event into my me.com calendar using a web browser and me.com access. After I had put it in, I remember seeing it show up on my iPhone a short while later. Today, when I opened my Mac and I looked on iCal, that event was not there. I checked my iPhone and the event was not on the iPhone either. I went to look for the event on me.com and it had disappeared from there too," wrote.
This follows Apple's recent MobileMe troubles, including the lack of promised Push email support and the botched launch of the services, resulting in an apology from Apple.
Fresh-Faced Recruit
Joined: Jun 2004
Credit card
I can't even enter updated credit card information into my mobile me account so I can renew my account. The browser says "validating your credit card" and spins a gear without doing anything (I've waited over an hour).
Online chat has been ... frustrating, to say the least, with "wait times in excess of 30 minutes" turning into at least an hour, if you're lucky.
All of this would be a whole lot less frustrating if I could pick up the phone and talk to an actual person. If I could, I think I could fix my problem in about 2 minutes.