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Mobile Me problems persist 5 days after launch

updated 11:00 pm EDT, Tue July 15, 2008

Mobile Me problems persist

Glitches in Apple's MobileMe service persist five days after its launch, with users unable to access either the HomePage creation tool to make or edit web sites, as well as .Mac groups. The problems have sat silently since July 10th, with a notice informing users that the issues would be solved in short order, and no other explanation for the issue. Users affected by the HomePage outage can still use iWeb or a third-party website creation tool as a supplement.

MobileMe has observed a rocky starting period, with users intermittently unable to obtain the software update for .Mac, as well as several login issues, as well as setting up alternative "reply-to" address. Apple has not commented on when they plan to have a fix for the issues, but users are hopeful that the company's silence indicates fast-moving progress.

MobileMe launched last Thursday, offering users tighter integration between Macs, PCs, iPhones, and online personal content than the former .Mac service. Users have to give up a few minor features - such as iCards - but gain access to BlackBerry-like Push email, a cleaner, Web 2.0 interface, and more.

In related news, the recent iPhone launch is still drawing crowds of people, lining up for subsequent shipments of the popular device at AT&T and Apple stores in the US. Almost everywhere, potential iPhone owners are seeking the device, only to be told that none are in stock, but that shipments are being delivered regularly.

An Apple store in Burlingame, California has been noted to have customers lining up around the block, waiting for their chance to own the coveted device.





by MacNN Staff

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Comments

  1. MacHoola

    Joined: Dec 1969

    +5

    And slow service..

    Not too mention that the service at a time can be slow...

    The most frustrating is the drop of major features in the new MobileMe Webmail. The integration with the address book is totally gone:
    - no more auto-completion
    - no more 'add sender' to your address book
    - no more picture of people in your address book showing up

    The previous .Mac Webmail has all those features !

    The Calendar application is slow on many occasions, and many times for me the Calendar don't even load.

    The Contacts applications is buggy !

    MobileMe does not look like an Apple product quality but more a product coming from up north from the Washington state...

  1. Guest

    Joined: Dec 1969

    +3

    Way more than that

    There are more issues than just those reported.

    - billing issues - it keeps telling me there is a problem with my credit card, when it's a perfectly fine card that I use everywhere, including Apple Store, iTunes, etc.

    - WebMail App - when composing an email, selecting Contacts to add people to the TO field does nothing, just tell you there is a problem

    - WebMail App - when emailing certain addresses the application chokes and gives you an error message saying the email could not be sent, however it did send the email anyway - I emailed my friends the same email several times due to this

    But worse of all is the lack of information on Apple's part. Specially for .Mac users that have been affected since Wednesday July 9th. It's a paid service and we're paying for service we're not getting. This is just not right.

    I love Apple products and swear by them, but this is really pushing my limits.

    Apple!!! Please fix these issues.

  1. Guest

    Joined: Dec 1969

    +3

    iweb stil bad

    I have been unable to completely publish my blog site www.snipurl.com/ic completely for 5 days...
    I keep getting "Publishing Error" when I try to update my site.

    Irritating.

  1. Guest

    Joined: Dec 1969

    +2

    Wrong location for store

    That looks a lot more like the Apple Store on University Ave. in Palo Alto than the one in Burlingame.

  1. Guest

    Joined: Dec 1969

    +6

    .MAC getting worse

    I've been down since the start of this whole ME "upgrade" issue and tonight it has gotten worse (my guess is Apple is trying some things - though they are completely silent on it). Now I get an error from iWEB that my password is not correct and that I have to log in. I can get my iDisk fine and publish a gallery to my .MAC from iPhoto, but iWeb is not publishing. How could Apple have overlooked one of their products that is so highly used with the .MAC account holders? I'm not happy with the silence from Apple in addressing this problem. I even bought another year on Friday when I upgraded my old iPhone to the iPhone 3G - only to be without service for nearly a week now. I hope Apple has some sort of make good in the plans for this - otherwise it can tarnish their previously stellar support.

  1. Guest

    Joined: Dec 1969

    +1

    Reply to???

    I haven't seen anyone else mention alternate reply-to address as even a possibility in mobile me. Is this something that was promised?

  1. Will53

    Joined: Dec 1969

    +4

    Feedback

    Give feedback to Apple and let them know what you think of not being informed!

    http://www.apple.com/feedback/mac/tm.html

  1. Tanker10a

    Joined: Dec 1969

    +4

    .mac getting worse

    I thought it was just that was having some of those problems. I have not been able to synchronize my iCal for a long time...
    I am getting those errors:Calendar Sync Could not be Synched Due To Inconsistent Data... When I contacted Apple about this, they referred me to the User Forum with Case number. That was earlier this year...
    This is not Apple bashing. I use nothing but Mac products. But, I agree with some these threads. We are talking paid-for-services here!
    Heaven knows that I am missing the iCards service.
    Simply put, whatever made .mac great, has been promptly removed.
    What a logic ;-?

  1. mullum

    Joined: Dec 1969

    0

    shucks

    my address book somehow managed to get absolutely butchered. Im sure it was MobileMe & Skype that were to blame. Even a backup I made a while back doesnt overwrite correctly when I try to restore.

  1. LouZer

    Joined: Dec 1969

    -4

    Come on!

    Give Apple a break! This is a large piece of new software. No software is perfect when it is first release. The issues people have are minor and will be addressed.

    As for some missing features. Hey, Apple is just doing what they do best. Simplifying software. Rather than just keep pushing in new feature after new feature, they pulled an OS X and rewrote it from scratch. By starting over, they can keep the cruft and bloat from filling up. And they can find out what features are really used by a lot of people (I can't imagine too many use alternate reply-to addresses, but who knows) and add those that are highly desired.

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