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Rogers faces severe iPhone 3G activation problems

updated 01:30 pm EDT, Fri July 11, 2008

Rogers iPhone problems

Canada's Rogers Wireless is also suffering from problems relating to iPhone activation, sources say. Stores nationwide are said to be experiencing massive delays, triggered after the first wave of activations began in the Maritimes, Ontario and Quebec; the sheer volume of traffic crashed the activation servers, a Rogers representative claims. The issue is said to be so severe that Rogers only expects it to be resolved by the end of Friday, and at least some stores may be imposing a five-customer limit with a maximum of two phones per person.

At least two stores are allowing customers to leave paperwork with Rogers, so they can come claim their iPhones later in the day or possibly during the weekend.

The problems mirror those with UK carrier O2, whose servers crashed within minutes of launch and forced many people to either register for an unusable iPhone or leave in the hope stock would be left later on. Unlike O2, though, Rogers is said to be assuming full blame for the situation.




by MacNN Staff

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  1. Monde

    Joined: Dec 1969

    +3

    Should have boycotted

    The Cannuckleheads should have boycotted Rogers until a much better deal vis-a-vis billing came the consumer's way. Rogers has given a little, but not nearly enough.

    The same should be said of every iPhone plan in almost every country that carries them-too expensive. I won't be getting an iPhone until the price and services are much more reasonable.

    Why would anyone get a celphone whose service would cover the cost of 4 conventional devices? I don't care if an iPhone can take your confession, make toast and serve a cup of java-present pricing plans are unreasonable. Maybe in 2-4 years.

    I'm an Apple fan, but not a fan of the cellular carriers, who soak the consumer at nearly every turn. The iPhone simply enabled them to do more of it. For those iTunes bashers out there, you'd be looking at 3 bucks a tune if the content providers had as big a lock as the cellular provider's have. Apple sneaked that one under the noses of those greedy execs. Didn't do so well this time.

  1. jstephe

    Joined: Dec 1969

    +2

    Rogers IE & Windows

    Rogers, is an IE and Windows house, they have nearly no clue about Apple products.

    I was one of the first people in Oshawa Ontario to get Rogers High Speed internet when it came here 10 years ago. I had a Preforma, Rogers supplied the network card for it be the Tech they sent did not have a clue, I installed it for him then spent the next 4 days getting everything working and reporting back to Rogers the process in case they had any other Mac users. 10 Years later they still don't really support Macs.

    It is my understanding from another post (Here on another site), that O2s problem was with IE: and that Apple had to install Windows on the Macs they had on hand for the launch so they could do the activation.

  1. Guest

    Joined: Dec 1969

    +1

    HAH

    thats what you sellouts get for buying an iphone and not supporting the anti-rogers cause!

  1. LithiumPowered

    Joined: Dec 1969

    -2

    waste of a day

    I was at the Wireless Wave at Dufferin Mall and I waited there for 3 hours waiting for the rogers server to get back up and running... when they finally got to me they told me some BS about not being able to pay cash for the iphone... apparently government issued bank notes are no goo at rogers and would rather i put it on my credit card... I yelled at the rogers REp... who happened to be there... he wasn't offering any solution so i left when i got home i called Rogers, threatened to cancel my plan.... and now i have a 16GB iPhone being delivered to me ... waste of a day, but the iPhone is on its way

  1. bobolicious

    Joined: Dec 1969

    +1

    Unlock 'em...

    ...and let the grey market wars begin...

  1. mbpcedric

    Joined: Dec 1969

    -2

    busy

    I just called fido and got a busy signal...thats a first in the 10 years I've been a client!

  1. jarod

    Joined: Dec 1969

    -3

    Canadians are simply

    plain STUPID. No wonder companies like Roger abuse Canadians. None of them really object. They just bend over and take it dry.

  1. Athens

    Joined: Dec 1969

    -2

    busy

    I have 10 busy signals this morning before I got through and waited a hour on hold, but had a good person on the other end. My iphone should be here in a few days. I was also able to keep my unlimited cityfido plan on a new 3 year term but I have to pay the 6.95 access charge now.

  1. Athens

    Joined: Dec 1969

    -2

    sms

    SMS is down on Fidos site, cant send any from the web page.

  1. macuserssmelllikebum

    Joined: Dec 1969

    +4

    die rogers die

    In fact, all mobile companies can kiss my hairy a******.

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