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MobileMe problems continue, upset customers

updated 09:55 am EDT, Fri July 11, 2008

MobileMe launch problems

Despite its formal activation yesterday, users have been experiencing persistent problems trying to access Apple's MobileMe service, reports say. Problems began when the company shifted its scheduled downtime for the .Mac/MobileMe transition, moving the end of it to 2AM Thursday. A lack of access continued throughout the day for many customers, however, and as of Friday morning in the US the service is still not fully functional.

Apple has acknowledged the problems by posting a status update, which says that while the "transition is underway," it is "taking longer than expected." Functions such as Sync, iDisk and Back to My Mac are said to be working properly, but issues remain with mail, and web applications are missing entirely.

The service is not yet open to new users.




by MacNN Staff

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Comments

  1. magicbumone

    Joined: Dec 1969

    +3

    rushed

    Kinda sounds like MobileMe got rushed a little! O well going to be awesome when it does start to work. Now off to buy a iPhone 3G!!

  1. testudo

    Joined: Dec 1969

    +2

    man

    They take down .Mac for a whole day and still having issues? Haven't they ever heard of testing, staging, etc?

  1. Will53

    Joined: Dec 1969

    +6

    Oh well

    It worked for a while here, which is Norway, just so I saw that I have 20 giga storage now, but it seems to be down again. This was the message I got when trying to log in again:

    MobileMe sign up is coming soon.
    New member sign up is not yet available. Please check back later. In the meantime, learn more about MobileMe.

    Well, I am not a new member and I must say that during the time it was up, it was just as slow as dot Mac has been here in Europe all the time. I am not sold on web application so far. Maybe such creatures work fast in the US, but so far I prefer to have my apps on my hard drive, thanks you.

    Let us hope this situation will pass, though. Good thing I am not dependent on these services, at least not right now.

  1. cblackmo

    Joined: Dec 1969

    0

    Microsoft party

    They must be throwing a huge party at Redmond right now!! I can here them now, chanting "Welcome to the club of sloppy technology roll-out Apple."

  1. nativeNYer

    Joined: Dec 1969

    +5

    disappointing

    This is a very disappointing rollout, and, I'm sorry, but it reeks of poor planning. I normally don't agree with Testudo, but he's right in this case. Did they do no staging and formal tests to see if this would actually work when it went live? Granted, even with the best staging plan its impossible to know every variable. But this is really unacceptable that it's been so dysfunctional for this amount of time. It makes me think that its a Good Thing that Apple doesn't have much higher market share, Apparently they can't handle the load of a large number of customers.

  1. BelugaShark

    Joined: Dec 1969

    +3

    whats going on?

    Apple used to be the best when it came to Quality Control. Lately Apple has been s******* up most updates including OSX Leopard, OSX Server, slow Mac introductions etc.

  1. iDoctor

    Joined: Dec 1969

    +1

    If you we all stop ..

    I think one of Apple's problem is the 3 million users who are to eager to find how the new service look like .. stop hitting the refresh and the service will work .. I guess the servers can't take the load of ALL customers trying to check their mail at the same time (an unusual situation ) .. relax and give it time ..

  1. cblackmo

    Joined: Dec 1969

    +5

    .Mac as usual

    Also adding to the fiasco, .Mac has always had problems with server reliability and access. That was one of the bigger problems that was perceived to be part of it's lack of popularity - which this whole re-branding MobileMe exercise was supposed to squelch. Apple's thinking probably was "roll it out at the same time as this great new iPhone and hopefully it will find a new life."

    Unfortunately, it seems that both have ended up falling on their faces right out the gate. Like stumbling babies, that instead should be sure-footed young adults by now.

    In defense of Apple, this amount of failure is very uncharacteristic of Apple. In criticism of Apple, today you suck.

  1. Thunderbird

    Joined: Dec 1969

    +2

    iWeb Blog messed up

    I'm patiently hoping that my it's just a temporary glitch, but somehow the iWeb site that I post to .Mac is now all messed up. The pages don't look right, and there are missing images. Anybody else noticing problems with iWeb pages?

  1. ViktorCode

    Joined: Dec 1969

    +1

    sad

    In the end Mobile Me will be judged not by the today outage, but by how fast Apple will be able to sort out issues. No doubt Steve is kicking some poor bugger's a** right now back at Cupertino...

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