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MobileMe problems continue, upset customers

updated 09:55 am EDT, Fri July 11, 2008

MobileMe launch problems

Despite its formal activation yesterday, users have been experiencing persistent problems trying to access Apple's MobileMe service, reports say. Problems began when the company shifted its scheduled downtime for the .Mac/MobileMe transition, moving the end of it to 2AM Thursday. A lack of access continued throughout the day for many customers, however, and as of Friday morning in the US the service is still not fully functional.

Apple has acknowledged the problems by posting a status update, which says that while the "transition is underway," it is "taking longer than expected." Functions such as Sync, iDisk and Back to My Mac are said to be working properly, but issues remain with mail, and web applications are missing entirely.

The service is not yet open to new users.

 
Previous Comments

rushed

07/11, 10:18am (2 replies) reply

Kinda sounds like MobileMe got rushed a little! O well going to be awesome when it does start to work. Now off to buy a iPhone 3G!!

magicbumone

Junior Member

Joined: May 2007

+3

man

07/11, 10:23am reply

They take down .Mac for a whole day and still having issues? Haven't they ever heard of testing, staging, etc?

testudo

Fresh-Faced Recruit

Joined: Aug 2001

+2

Oh well

07/11, 10:24am reply

It worked for a while here, which is Norway, just so I saw that I have 20 giga storage now, but it seems to be down again. This was the message I got when trying to log in again:

MobileMe sign up is coming soon.
New member sign up is not yet available. Please check back later. In the meantime, learn more about MobileMe.

Well, I am not a new member and I must say that during the time it was up, it was just as slow as dot Mac has been here in Europe all the time. I am not sold on web application so far. Maybe such creatures work fast in the US, but so far I prefer to have my apps on my hard drive, thanks you.

Let us hope this situation will pass, though. Good thing I am not dependent on these services, at least not right now.

Will53

Fresh-Faced Recruit

Joined: Jan 2006

+6

Microsoft party

07/11, 10:25am reply

They must be throwing a huge party at Redmond right now!! I can here them now, chanting "Welcome to the club of sloppy technology roll-out Apple."

cblackmo

Fresh-Faced Recruit

Joined: Nov 2006

0

disappointing

07/11, 10:31am reply

This is a very disappointing rollout, and, I'm sorry, but it reeks of poor planning. I normally don't agree with Testudo, but he's right in this case. Did they do no staging and formal tests to see if this would actually work when it went live? Granted, even with the best staging plan its impossible to know every variable. But this is really unacceptable that it's been so dysfunctional for this amount of time. It makes me think that its a Good Thing that Apple doesn't have much higher market share, Apparently they can't handle the load of a large number of customers.

nativeNYer

Fresh-Faced Recruit

Joined: Apr 2005

+5

whats going on?

07/11, 10:35am reply

Apple used to be the best when it came to Quality Control. Lately Apple has been s******* up most updates including OSX Leopard, OSX Server, slow Mac introductions etc.

BelugaShark

Fresh-Faced Recruit

Joined: Aug 2007

+3

If you we all stop ..

07/11, 10:36am reply

I think one of Apple's problem is the 3 million users who are to eager to find how the new service look like .. stop hitting the refresh and the service will work .. I guess the servers can't take the load of ALL customers trying to check their mail at the same time (an unusual situation ) .. relax and give it time ..

iDoctor

Fresh-Faced Recruit

Joined: Feb 2001

+1

.Mac as usual

07/11, 10:41am reply

Also adding to the fiasco, .Mac has always had problems with server reliability and access. That was one of the bigger problems that was perceived to be part of it's lack of popularity - which this whole re-branding MobileMe exercise was supposed to squelch. Apple's thinking probably was "roll it out at the same time as this great new iPhone and hopefully it will find a new life."

Unfortunately, it seems that both have ended up falling on their faces right out the gate. Like stumbling babies, that instead should be sure-footed young adults by now.

In defense of Apple, this amount of failure is very uncharacteristic of Apple. In criticism of Apple, today you suck.

cblackmo

Fresh-Faced Recruit

Joined: Nov 2006

+5

iWeb Blog messed up

07/11, 10:41am (1 reply) reply

I'm patiently hoping that my it's just a temporary glitch, but somehow the iWeb site that I post to .Mac is now all messed up. The pages don't look right, and there are missing images. Anybody else noticing problems with iWeb pages?

Thunderbird

Mac Enthusiast

Joined: Dec 1999

+2

sad

07/11, 11:00am reply

In the end Mobile Me will be judged not by the today outage, but by how fast Apple will be able to sort out issues. No doubt Steve is kicking some poor bugger's a** right now back at Cupertino...

ViktorCode

Fresh-Faced Recruit

Joined: Jan 2006

+1

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