blessing in disguise...


all the bad news will get more press for Apple, highlighting the tremendous popularity of the 3G iphone launch


there's no good reason for Apple to over-build it's system for an anomalous one- to several-day load peak...


get over it.

Hey, don't look at me. I don't hide behind 'guest' comments! And you think I'd be sitting here defending Apple on this (which was predicted would go horribly wrong)? Ha!

Hey, don't look at me. I don't hide behind 'guest' comments! And you think I'd be sitting here defending Apple on this (which was predicted would go horribly wrong)? Ha!

How many of you actually Bought one? I did not either, though I do wish my Verizon would sync iCal. I was at the Park Meadows Mall today here in Colorado and the line to buy one was a solid 200 people. Golly, I thought, as my mind drifted off another direction watching a woman in a short skirt. It is a hot day here, and the heat will bring out women wearing less than they do in a Colorado winter, so it was a good day at the mall. Perhaps even good for the folks waiting to buy a G3. Their problems will be ironed out in time, and in the mean time, there are skirts. Lots of skirts. And shorts.
Hmmmm. Maybe it's time to dump Verizon and get an iPhone.

Been a customer for over 20 years and love Apple hardware / software, but the 3G activation fiasco, iBricking 1st gen phones, and imMobile Me is inexcusable.

I downloaded apps and firmware yesterday because I could see the train coming. Who in their right mind at Apple thought this would all go off without a hitch today? Or, is Apple so narcissistic that they don't care? Either way, loyal customers (and potential loyal customers) are getting screwed. And, that's just plain wrong.

Please stop making excuses. Faulting Apple for what it does wrong is the healthy thing to do. Measured dissent is good and might improve the situation quicker. Whereas blind devotion only gets you the status quo.

I just updated my iPhone at 9:30 pm EDT. The whole process took about 20 minutes. Downloaded at a rate of about 2 MB/sec. From my experience, it looks like Apple has added server capacity and is meeting demand.

They should have released the 2.0 software a week ago to allow all the iphone users a chance to upgrade, that would have kept alot of traffic off of itunes, who was the idiot that thought it would handle that kind of traffic.

From 'guest' post, "I say GO APPLE!!!! (for we all know you will turn around and buy from them again and this will all be forgotten in less than a week.)"

All forgotten, until Apple releases iPhone 4G. LOL

i was anxious to upgrade my 1st Gen to 2.0...
It took me 3 hours to complete the process... during which time my phone was inactive...after it was activated i was blown away by the upgrade... worth the wait of not having peeps call/text me for 3 hours! haha! This thing is big and is going to get even bigger and better. People just need to chill out a bit.

NYC/5th Avenue: 4.5 hour wait in line. Even though I was supposed to fall under everything to get the upgrade, there was a gotcha once I got in the store: AT&T apparently still tagged my account with a corp discount, even though I had no discount for over a year (they turned it off when i got the first iPhone last year). Sales person immediately told me I had to leave the store and got to AT&T store - after 4.5 hours of waiting? No way. Had to get a manager. Manager (and staff) clearly had come across this before and it was it was fixed with a simple call to AT&T to have them remove it from my account to proceed, but Apple Store Manager kept trying to dissuade me from doing it. These 2 guys took more time trying to get rid of me than it took to clear the problem and get my phone sold to me. Bad customer service all the way around on this one. Apple is clearly not interested in doing the whole activation thing, but they do it so they and AT&T can split those juicy, pumped monthly service charges they'll now get on the iPhone in an attempt to stop people from unlocking the iPhone By the way...full 3G coverage in Manhattan, but I see no difference in surfing speed. One of the few times with Apple where it wasn't worth it....and on a grand scale at that.

I don't mind standing in front of my local telco shops for hours and hours waiting on phone. I can understand that to most people it is "just a phone." It's just a phone to me too, but it's different. I've been an Apple fan for several years now, and rejoiced at the fact that a phone would become available, which could effortlessly sync my music, calenders and contacts. So I don't mind.

What I do mind is how the situation was here in the Netherlands. At 9:30 am, Dutch shops from telco T-Mobile opened their doors to the lines of people waiting all over the country. Almost immediately, T-Mobiles own activation servers went down. Basically, through the entire country no one was able to register an iPhone, which was made worse by Apple's own problems. Around 11:45 am, the first person walked out of my local store with an iPhone... I hope he can already make phonecalls with it.

That all the people complaining now will run back to the stores as soon as possible shouldn't be surprising. That's because we've all been waiting, we've all been getting our hopes up, only to be disappointed. I don't mind waiting half a day in line, but the telco's network crashing, Apple's own servers failing... Paired with the horrible implementation of MobileMe, which is functioning at this moment actually, but I still cannot synch, and the OSX update is nowhere to be found. It's all a bit too much for people who are such fans of a compay, and who expect so much. I don't think we've been getting our hopes up. I think that's Apple's part there, for making us think that they could pull it off, and for not warning or talking about any danger.

Personally I believe the whole scenario would have been a little different if the MobileMe transition would have taken place earlier in july, and the 2.0 update released either a week before or a week after the 3G's initial launch. Why would you want to do any of those things at the same time?

Anyway, as one of the other guests pointed out... I will also be heading back to a store and buying it as soon as there's a chance. I'm first on the waiting list at my local shop. That's right, I'm the guy who just missed it, and who saw the person in front of him walk away with one. I was number 17 in-line. That's right, here in the Netherlands, T-Mobile had only about 20 iPhones available per store... guess what the Dutch are pissed about. I'm the person who missed it, and who's more than a little upset with T-Mobile and Apple about the whole thing, but I'm still going to be the first to get one next time.

Robert

I was told by the manager at the apple store in Austin that the issue with the activation was with 'discounted' plans. People might had their plan discounted 3-5 years ago and somehow that caused the activation system to hang. I took that nice 4 hour wait to setup a new account and was up and running with only a minor delay (5 min). No idea why they couldn't have found this out earlier with extensive testing but it might help people down the road.

Saturday, got to the Paramus Park Mall @ 7:30, and by 10:00 was walking out with one of the last iPhones. Pretty much a long line and all they had left were 16GB White's but we didn't care.

The 3 of us that went all got iPhones and were out in less than 20 minutes from when we saw someone.

Of course we were all eligible for upgrades, had all the paperwork and were not PITA customers....