http://www.macnn.com/articles/08/05/05/apple.tops.tech.support/
Apple tops Consumer Reports tech support list
updated 07:05 pm EDT, Mon May 5, 2008
Apple tops tech support
Apple recently topped Consumer Reports' list of hardware manufacturers technical support services in a recent study. Consumer Reports says that while the industry standard solve-rate for technical issues sits at around 60-percent, while Apple's phone support yielded an 80-percent solve-rate, and the company's Genius bars accounted for a 90-percent solve-rate. The statistics were discovered through a survey of over 10,000 desktop and laptop computers.
Consumer Reports believes that while extended warranties are normally not worth it in the long run, the "elite" service that Apple provides for full three years for subscribers to the AppleCare plan far outweighs the cost.
Fresh-Faced Recruit
Joined: Jan 2004
Yet more positive buzz
Yet more positive buzz for Apple. A warranty that is actually worth buying. Who'd a thunk it? The question is, when will Apple hit the 10% market share threshold?
Between PC magazine claiming the iMac beats all the competition, consumer reports praising apple, Ballmer using a Mac for his most recent keynote and the swilling crud that is Vista, it can't be too far in the offing.