updated 07:05 pm EDT, Mon May 5, 2008
Apple tops tech support
Apple recently topped Consumer Reports' list of hardware manufacturers technical support services in a recent study. Consumer Reports says that while the industry standard solve-rate for technical issues sits at around 60-percent, while Apple's phone support yielded an 80-percent solve-rate, and the company's Genius bars accounted for a 90-percent solve-rate. The statistics were discovered through a survey of over 10,000 desktop and laptop computers.
Consumer Reports believes that while extended warranties are normally not worth it in the long run, the "elite" service that Apple provides for full three years for subscribers to the AppleCare plan far outweighs the cost.