04/25/2008, 11:05am, EDT
Friday, April 25th
Apple promises to do better with European iPhone
Apple's general manager of operations in Europe, Pascal Cagni, has vowed that the company will improve sales of the iPhone on the continent. "We can incontestably do better in Europe," Cagni tells French newspaper Les Echos. While not completely disastrous, sales of the iPhone have been lower than expected in Europe, with France having only recently passed the 100,000 unit mark. Both Germany and the UK have slashed prices in order to boost sales, although this is likely to clear stock in advance of a 3G iPhone.
Apple will improve its situation in Europe, according to Cagni, in part by expanding to a greater number of countries, though he would not name any new candidates. The iPhone is currently being sold in the UK, Ireland, Germany and France; some destinations rumored for 2008 include Belgium, Italy, Spain and the Netherlands.
Cagni also mentions that people will soon have access to TV shows through the French iTunes Store, beginning sometime in the next few months. The move is essential if Apple intends to sell the Apple TV in the country, as there is otherwise little else to watch on the set-top without converting other media. Presently, only Americans have access to movie rentals and purchases.
Filed under: iPhone, Apple
Other story tags: iTunes, TV, France, Europe
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1) No carrier tie-in at current cost or free with tie-in. 2) Full smart-phone capability, like cut down office apps, cut and paste, SMS forwarding, etc. 3) Better camera (like they had on Nokias three years ago) 4) MMS
I should point out that I do like my iPhone, but it seriously lacks some of the features I had on Windows Mobile phones back in 2003! Come on Apple, do the job properly (same goes for that thing you call an Apple TV - where's the TV bit??).
Voila! Sales will soar.
The rest of gimmicks like 'better camera, office apps, MMS' is good to have, but they do not sell phones, as iPhone promptly pointed out already. Do you really think that the lack of these features is the culprit of slow European market adoption? Cost comes before the features, as Asus Eee have shown, the impact of the rest is just negligible.
I'd resent being overcharged by Apple too, if I were living over there.
I have an iPhone, but I'm not typical on the c. 40 million mobile phone owners in the UK. I suspect the rest of Europe is not dissimilar.
When Apple start to treat their customers here in Europe with a little more respect, then I think they will do very well. The whole warranty/Applecare business is a prime example, although in the UK we have laws (Sale of Goods and Services Act) that covers us beyond warranty periods. When my MBP battery deformed after about 14 months I called Apple. They tried to fob be off with not having Apple Care. I quoted the Sale of Goods and Services Act, was put on hold for 5 minutes and lo and behold, a free battery was sent to me.