toggle

AAPL Stock: 124.75 ( -1.42 )

Printed from http://www.macnn.com

IssueTrak 8.0 adds classes, filters, more

updated 05:15 pm EDT, Mon April 21, 2008

IssueTrak 8.0 released

IssueTrak has released a major revision of its self-titled call center/help desk software, bringing it to v8.0. A number of changes have been made, among these the ability to divide issues into categories, such as "incident and "change request." Issue types, subtypes and quick picks can similarly be filtered, directed to particular groups as necessary; tasks can be canceled after a defined response, and a new pop-up can identify a caller and their relevant issue information.

A revised Knowledge Base allows anonymous access, giving these users the ability to research topics. Users can be organized into separate organizations with their own administrators, and finally, passwords can be reset independently thanks to security question safeguards. Prices start at $1,020 for ownership, $408 for an annual lease, and $100 for monthly hosting.




by MacNN Staff

POST TOOLS:

TAGS :

toggle

Comments

Login Here

Not a member of the MacNN forums? Register now for free.

toggle

Network Headlines

toggle

Most Popular

Advertisement

Recent Reviews

Apple 13-inch MacBook Pro (Early 2015)

Although the new darling of the Apple MacBook line up is the all-new MacBook, Apple has given its popular 13-inch MacBook Pro with Ret ...

Griffin Twenty

A few years ago Griffin launched the original Twenty, a small digital amp that used an AirPort Express to turn any set of passive spea ...

Seagate Wireless

It seems like no matter how much internal storage is included today's mobile devices, we, as users, will always find a way to fill th ...

toggle

Most Commented