AAPL Stock: 121.99 ( -1 )

Printed from

IssueTrak 8.0 adds classes, filters, more

updated 05:15 pm EDT, Mon April 21, 2008

IssueTrak 8.0 released

IssueTrak has released a major revision of its self-titled call center/help desk software, bringing it to v8.0. A number of changes have been made, among these the ability to divide issues into categories, such as "incident and "change request." Issue types, subtypes and quick picks can similarly be filtered, directed to particular groups as necessary; tasks can be canceled after a defined response, and a new pop-up can identify a caller and their relevant issue information.

A revised Knowledge Base allows anonymous access, giving these users the ability to research topics. Users can be organized into separate organizations with their own administrators, and finally, passwords can be reset independently thanks to security question safeguards. Prices start at $1,020 for ownership, $408 for an annual lease, and $100 for monthly hosting.

by MacNN Staff





Login Here

Not a member of the MacNN forums? Register now for free.


Network Headlines

Follow us on Facebook


Most Popular


Recent Reviews

15-inch MacBook Pro with Force Touch

Apple's 15-inch Retina MacBook Pro continues to be a popular notebook with professional users and prosumers looking for the ultimate ...

Typo keyboard for iPad

Following numerous legal shenanigans between Typo -- a company founded in part by Ryan Seacrest -- and the clear object of his physica ...

Entry-level 27-inch Retina iMac

The 27-inch Apple iMac with 5K Retina display is already one of the best value-for-money Macs that Apple has ever released. It was som ...


Most Commented