02/14/2008, 9:50am, EST
Thursday, February 14thPanel: iPhone poses problems as model for success
The iPhone may be a great success, but emulating it could prove a challenge, a panel at the Mobile World Congress in Barcelona has concluded. Addressing other technology and behavioral experts, technology marketer Anup Murarka of Adobe noted that 77 percent of iPhone buyers have labeled themselves as "very satisfied" with their experience -- something he and the other panelists agreed was not attributable to carrier AT&T, but almost entirely to Apple, the phone's designer. The panel could not agree, however, on the path to Apple's achievements.
Suggestions included subliminally satisfying users' "need states," such as killing time, but focused primarily on improving interfaces, such as through Murarka's direct strategy of better design. Sarah Lipman, a co-founder and R&R director at Power2B, recommended connecting with users' "neural networks," exploiting touch and "pre-touch" input. Mike Yonker, a general manager at Texas Instruments, proposed that search functions could bring people to richer content more easily, saying this is something Apple has achieved. "The content is the core," Lipman noted, "and we have to get out of their [users'] way."
The panel also recommended that wireless carriers make changes to their plans, which typically discourage enjoyment of phones by charging users for every minute of activity. All iPhones benefit from unlimited data access. Even if carriers do not adjust the actual rates though, the panel said, they can still market them better, increasing understanding of what is possible. "Operators are putting together cost plans that people can't understand," comment Lucia Predolin, international marketing and communications director at Italy's Buongirono.
Filed under: iPhone, industry, gadgets, Apple
Other story tags: AT&T, cellphones
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However, it's going to be necessary. The few companies that broke with their tradion of vice-like control in their business models are reaping the rewards of taking the chance on a product that gives people the control they want. This has the competition scared. What else could ever get them to come to an analytical meeting?
I doubt it would be easy to copy Apple's software model. Not only does the iPhone leverage the stability of OS X and the best streamlined interface we've seen to date, but it has the installed user base of iTunes, which people don't you JUST for their mobile. I don't see how they could come up with something as successful as iTMS and the new video functionality.
If any of them try to cherry pick just part of this business model, it's not going to succeed. I doubt any one company has the resources to create a mobile ecosystem similar to this one, and any conglomerate is going to be a hodge-podge in comparison.
No, I doubt any other handset maker is going to see success in an attempt to copy this business model. They don't have Apple's mentality: "People who want to make good software make good hardware." That doesn't mean people won't try. Just look at M$'s attempts- they succeeded largerly because of their early entry and backstabbing IBM.
I predict we'll see a large shift towards Apple's method, but nothing will ever match it, especially if Apple keeps on innovating.
Z
The iPhone is the best device I have ever owned of any kind, and there is much room for improvement. Apple has developed a platform that was 'engineered' with the user in mind. It also provides a nearly limitless platform to expand.
What Apple did for the iPhone design is basically very simple, but required hard work to implement.
The iPhone emulates the Mac as an Internet access device while incidentally also being a phone. The key is a user doesn't have to conform to arcane phone interfaces to use it as either a phone, Internet, or iPod device.
The hard work for any competitor is the implementation of a truly intuitive and easy to use interface for all the features. Competitors don't understand the value of the human interface. Nor do they have the capability for conceiving and implementing an integrated product vision. They all have to get over the "If it ain't broke, don't fix it" syndrome. They should be continually breaking and evolving their products - Apple, with Steve Jobs direction, does this better than any company these days.
They seem to think that there is some kind of magic formula to what Apple has done. Some kind of pixie dust that Apple sprinkled on the iPhone to get people to like it.
What I feel that Apple designers do is to approach it from the point of view of the user, the man in the street. How a normal person would like to use his device, how he would like his device to behave, what he would like his device to do for him.
What these so called experts seem to think is that people have to adapt to their devices. They don't seem to design their devices with the user in mind. Hah!!! Experts indeed!!!