http://www.macnn.com/articles/08/02/08/web.help.desk.9.preview/
Web Help Desk 9 sneak peek
updated 07:00 pm EST, Fri February 8, 2008
Web Help Desk 9 preview
Web Help Desk is offering a sneak peek of version 9.0 of its self-titled software, which offers users a feature complete, cross-platform virtual help desk for their websites. The software features an entirely web-driven interface, and offers one-step connectivity with most database systems. Web Help Desk 9.0 can automatically assign tickets, and allows for two-way correspondence, LDAP synchronization, customized reporting, automated SLA email reminders and ticket updates. A free demo is available from the Web Help Desk website, while pricing is circumstantial.
In addition to downloading a copy, Web Help Desk offers a hosting feature for users that do not own their own servers.
