macnn

02/08/2008, 7:00pm, EST

Friday, February 8th

Web Help Desk 9 sneak peek

Web Help Desk is offering a sneak peek of version 9.0 of its self-titled software, which offers users a feature complete, cross-platform virtual help desk for their websites. The software features an entirely web-driven interface, and offers one-step connectivity with most database systems. Web Help Desk 9.0 can automatically assign tickets, and allows for two-way correspondence, LDAP synchronization, customized reporting, automated SLA email reminders and ticket updates. A free demo is available from the Web Help Desk website, while pricing is circumstantial.

In addition to downloading a copy, Web Help Desk offers a hosting feature for users that do not own their own servers.


Filed under: troubleshooting, software
Other story tags: web, database, Web Help Desk

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