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iPhone users reporting broken EDGE, SMS

updated 09:30 am EST, Thu January 17, 2008

iPhone EDGE, SMS errors


A number of iPhone owners are reporting an inability to use EDGE broadband or SMS messaging, effectively cutting them off from mobile data use. Accounts at both AT&T and Apple's discussion forums tell of customers receiving messages saying they are no longer subscribed to EDGE, forcing a call to AT&T for resolution. The temporary fix, however, involves switching to a pay-per-kilobyte data service, with the promise of a refund later. AT&T is said to be working on a permanent solution.

It was initially suspected that the issue was connected to Apple's v1.1.3 firmware update, but AT&T's support claims that the timing of the EDGE/SMS drop was coincidental. Instead difficulties appear connected to GoPhone pay-as-you-go plans, which are accidentally dropping the MediaNet component due to a computer error. Multiple regions across the US are affected, and AT&T does not have an estimated time for restoration of regular service.


by MacNN Staff

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TAGS :

 iPhone, troubleshooting, AT&T

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  1. Guest

    Fresh-Faced Recruit

    Joined: Nov 1999

    0
    01/17, 10:20am | report spam | Reply |

    iPhone ?

    So, the problem is not directly iPhone related. It is more a generic mobile phone subscription billing problem. Next time a local ISP has an outage, "news people" can also report that Macs have problem connecting to the internet.

  1. hezekiahb

    Fresh-Faced Recruit

    Joined: Jun 2006

    0
    01/17, 10:28am | report spam | Reply |

    what the heck?

    This isn't apple news, it's AT&T news. Unless it ONLY targets iPhone it is not an Apple news story. Slow day I guess.

  1. eldarkus

    Fresh-Faced Recruit

    Joined: Feb 2004

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    01/17, 10:48am | report spam | Reply |

    not a slow day...

    just another top notch article from MacNN

  1. dynsight

    Fresh-Faced Recruit

    Joined: May 2005

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    01/17, 10:54am | report spam | Reply |

    disagree

    I respectably disagree.

    It affects iPhone users, and thus it is news. Most iPhones use ATT network, so issues with that will affect iPhone users. I do not troll through the various forums, I do come here regularly.

    If this did affect me, I would only use the pay as you go (with refund) if ATT refunds interest as well (which is not likely).

  1. phillymjs

    Fresh-Faced Recruit

    Joined: Jun 2000

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    01/17, 11:17am | report spam | Reply |

    Yeah, right!

    "We can't provide you the service you already paid for, so pay us more for a different service and then we'll refund you."

    AT&T, you must be kidding.

    The first rule of dealing with big corporations is, NEVER give them money you don't have to-- I've read too many horror stories on consumer sites where people have been told, "Just pay the bill even though it's wrong, and we'll refund you when we get it straightened out," and it turns out that getting a refund is like trying to get blood from a stone.

  1. mjs975s

    Fresh-Faced Recruit

    Joined: Jul 2001

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    01/17, 11:32am | report spam | Reply |

    Apple listen up, ATT sux!

    This actually happened late Monday night. I was on the phone with AT&T Monday night, most of the day Tuesday and Wednesday. They kept insisting it was an iPhone problem and would transfer me back to Apple who would have to do a conference call with AT&T just to get them to do anything. They finally admitted to the problem yesterday, supposedly corrected it and the next thing you know I check my account and have a data charge for $93.10! Went another round with AT&T and buck passing but finally got the credit and told it was fixed. Woke up this morning to find I was charged again only to be transferred to Apple when I called AT&T and talked to a CSR. They had to do a conference call again and they finally admitted there is a known problem and said there is a 72 hour ETA. Apple just needs to give AT&T the boot because as soon as the AT&T CSRs see or hear the word iPhone, they immediately transfer you to Apple saying it's an iPhone issue.

  1. henjin

    Fresh-Faced Recruit

    Joined: May 2007

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    01/17, 12:57pm | report spam | Reply |

    Sad

    The way AT&T and Apple work together or should I do not was an added reason why I returned my iPhone for a full refund.

    Apple blames AT&T for issues that are only Apple's fault and AT&T does the same, leaving the customer caught in the middle.

  1. thewebdrives

    Administrator

    Joined: Jun 2007

    0
    01/17, 01:49pm | report spam | Reply |

    technology

    well, technology is incomplete without bugs and errors.... :-)

  1. Roger@MacNN

    Fresh-Faced Recruit

    Joined: Jan 2008

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    01/17, 02:38pm | report spam | Reply |

    Reason for the story

    The reason for the story is because people were blaming it on the iPhone update, when it had nothing to do with it. Now that the issue is settled, I doubt you'll see a follow-up.

  1. mmcfee

    Fresh-Faced Recruit

    Joined: Jun 2007

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    01/17, 04:26pm | report spam | Reply |

    This IS an iPhone

    It's an iPhone story because the particular unlimited Edge data plan was created to serve the iPhone market because always-available 'unlimited' data was part of the whole iPhone package. The package in question is actually called "iPhone PYP Data Plan".

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