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iMac display issues persist: Apple silent

updated 01:00 pm EST, Wed December 19, 2007

iMac issues persist

Apple Support has locked a discussion thread about newly purchased iMacs exhibiting symptoms of problematic displays in what Tom's Hardware is calling an act of censorship. The topic, titled 'Bought new iMac 20" Faded Screen,' began on August 7th -- the first day the new iMacs went on sale -- and quickly became the primary place for new iMac owners to discuss their troubles of 20-inch and some 24-inch iMacs. The discussion saw a slew of traffic in its early stages, which later soared to an average of 429 hits per day until Apple locked the topic to prevent further posts, according to the report. [updated for clarity]

From August 7th to November 18th the thread accrued more than 15,000 hits for an average of roughly 158 hits per day. That number rocketed up to 9,000 hits in just 21 days before Apple closed the thread.

More puzzling perhaps is the fact that new posts about the gradient color issue in iMacs are disappearing, according to Tom's Hardware, with error messages taking their places in the forums. Apple has yet to reply to any of the posts regarding the issue in its Intel-based iMac Display support forum.




by MacNN Staff

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  1. SubPop

    Joined: Dec 1969

    0

    complainers

    You can't have your cake and eat it, too. The iMac is a CONSUMER computer. It's not meant for photo-retouching and what-not. If it's really that important to you, get a Mac Pro and a REAL screen. Apple is right to silence the complainers - it was making us all look like a bunch of cheap complainers.

    Now if Apple could only silence all the M$ fanboys in THIS forum complaining about every little thing that goes wrong on the Mac, we'd all be happy little desciples.

  1. danviento

    Joined: Dec 1969

    0

    Flamer Thread

    I actually skimmed the majority of that thread, and it's riddled with non-helpful, flamer posts. I would have done the same thing, were I an admin for the forums. The people weren't being helpful, just ripping on the product and whining and complaining. Plus, with the length, even at max number of posts per page it would be hard to find any specific information in there.

    I would thing that Apple would soon put out another official notice and change their search engine efforts to it. At this point, that thread looks much like a piece of MS bloatware- redundant, angry, and useless.

  1. zl9600

    Joined: Dec 1969

    0

    come on subpop

    i'm a mac fanboy, but your comments are a little over the top. how do you know that the issues were related *at all* to retouching?

    i am a high-end retoucher and would not use an imac. but the threads i saw were related to normal screen use.

    apple is overzealous to close and lock this thread and to mysteriously delete posts. if anything, it only makes me doubt apple is much different from any other big corporation trying to hide problems.

    what apple could do, and what they fail to do on a large scale, is to actively participate in their own support forums, leaving many cold after believing apple was different.

    maybe i'm a sucker, but i sure hope apple takes care of these people who truly do have a valid complaint that should be covered by warranty.

  1. hokizpokis

    Joined: Dec 1969

    0

    malarky here

    I have setup about 8, 20" inch iMacs and a dozen 24" iMacs both with Leopard and Tiger; all have poor color settings and in my opinion are 'way off' and 'washed out'.... the above comment is B.S., these are professional macs and can do photoshop all day long... blah, blah, blah... all one needs to due is adjust the LCD monitor setting to match the lighting environment, which is a standard system preference with 'expert' controls.

    So yes... any idiot can 'adjust the monitors response beyond the normal range and complain that the monitor is wacky...

    So again another faux macnn story about nothing but ignorant consumers and I might add that macnn is even a step beyond the ignorant consumer by feeding this krap to the world.

    --the 'mac know nothings' seem to be here to stay; don't expect any articles about real issues because faux issues are more interesting....

    (I'm not sure why I even read these moronic posts either because nobody reads this krap...)



  1. mytdave

    Joined: Dec 1969

    0

    maybe

    I'm sure there were some "complainers" in the forum, but if the displays are defective - which includes color non-uniformity - I'd be pissed too. Apple should stop acting all superior and extend a product fix, or at least post a response - a simple "we're investigating" would do.

  1. jstephe

    Joined: Dec 1969

    0

    Full of it there

    Ok hokiz did you make that glossy screen disappear? If not I am calling BS on your claim (Not that the new iMac display would be any good without it. I have an iMac G5 and the display in is is way better that the new 20" I purchased for my nephew, everything on that display close to white is washed out. I believe that is how they were able to lover the price on the iMac from the nearly $3,000 I paid for the G5 20" to the $1.200 for the new iMac (Cheaper parts just like Dell).

  1. jstephe

    Joined: Dec 1969

    0

    That would be Lower

    Sorry slip of the finger!

  1. wadepeeler

    Joined: Dec 1969

    0

    Apple Discussions

    Seriously, why are threads in Apple Discussions a news item?

    Any forum would have locked that thread. It was too long, full of flames and rants and not useful to anyone.

    And this comment: "Apple has yet to reply to any of the posts regarding the issue in its Intel-based iMac Display support forum"

    Apple employees virtually never post replies to any thread on Apple Discussions. It is a user-to-user forum.

    Is this just a really slow news day?

  1. howiethemacguy

    Joined: Dec 1969

    0

    Totall irresponsible.

    As a former Mac Genius, I find it offensive that MacNN would use a headlike like: "Apple turns blind eye to iMac display issues". Apple does not do this. Apple has had in place numerous repair extension programs that repair defective machines for free whether they're in warranty or not. Case in point... The garbled video exhibited by some iMac G5s. Apple covered these repairs free of charge even if the customer failed to purchase AppleCare. When Apple receives these reports, they carefully document each incident until they have enough information to begin resolving the issue. I personally participated in several of these studies. The key here is to give Apple time to resolve the problem. If you live near an Apple Store, I bet the Mac Geniuses and the managers there will be very helpful and understanding.

  1. howiethemacguy

    Joined: Dec 1969

    0

    Totally irresponsible.

    As a former Mac Genius, I find it offensive that MacNN would use a headlike like: "Apple turns blind eye to iMac display issues". Apple does not do this. Apple has had in place numerous repair extension programs that repair defective machines for free whether they're in warranty or not. Case in point... The garbled video exhibited by some iMac G5s. Apple covered these repairs free of charge even if the customer failed to purchase AppleCare. When Apple receives these reports, they carefully document each incident until they have enough information to begin resolving the issue. I personally participated in several of these studies. The key here is to give Apple time to resolve the problem. If you live near an Apple Store, I bet the Mac Geniuses and the managers there will be very helpful and understanding.

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