Text Size

Some Mac drives may be plagued by data loss

updated 01:50 am EST, Tue November 6, 2007

Seagate data loss

Seagate SATA hard drives used in the MacBook, MacBook Pro and Mac mini may be subject to a flaw that can result in massive data loss. TechWorld reports that Retrodata has come across a number of failures involving Seagate Technology's LLC 2.5-in. drives. "The read/write heads are detaching from the arm and plowing deep gouges into the magnetic platter," said Retrodata Managing Director Duncan Clarke. "The damage is mostly on the inner tracks, but some scratches are on the outer track -- Track 0 -- and once that happens, the drive is normally beyond repair."

These drives are made in China, and the afflicted models are loaded with firmware Version 7.01. Model numbers include ST96812AS and ST98823AS. Users can check what firmware revision their drives have by going to System Profiler and looking under Serial ATA look for the revision number.

Some experts, meanwhile, are warning that you would need to see several hundred or several thousand drives with this problem to know for sure whether there is a design flaw. A Seagate spokesperson told TechWorld "This matter has only just come to our attention, and Seagate is looking into it." Apple refused to comment.

 
Previous Comments

Just happened

11/06, 06:05am reply

I just had this happen with a hitachi drive on my macbook. I was using it at my desk, when it froze and started making a chunking noise. I took the hard drive out and it was rattling around. Apple replaced the drive, but I lost everything. My last backup was a month prior

noverflow

Fresh-Faced Recruit

Joined: Aug 2001

0

uh oh

11/06, 06:28am reply

Wouldn't you know it - that's my drive model and firmware... and I'm out of warrantee as of two months ago. :(

eggman

Mac Enthusiast

Joined: Aug 2002

0

Happened to me

11/06, 06:37am reply

I took the opportunity to upgrade to a 160 GB drive in my MacBook. But that was the first time in years I've heard that click/clunk. Not fun.

techtrucker

Senior User

Joined: Feb 2003

0

So that's why...

11/06, 08:21am reply

My drive (the ST98823AS) started to corrupt massive amounts of data a little while back, and I ended up with bad blocks galour. *sigh*

Granted, I'm loving the new upgraded drive, but I guess I can officially chuck the old one, now.

mmirage

Fresh-Faced Recruit

Joined: Jan 2005

0

Hm

11/06, 08:33am reply

I'm waiting for 'SP1' on disk before i upgrade, i can wait.

Peter Bonte

Fresh-Faced Recruit

Joined: Aug 2001

0

Time Machine

11/06, 10:11am reply

Looks like it came out just in time.. IIRC you can do a bare metal restore with the DVD or a netboot image..

(and I swapped my Macbook's disk out for a WD, so far so good)

OtisWild

Junior Member

Joined: Feb 2005

0

UK or worldwide problem?

11/06, 10:24am reply

Are Apple shipments segregated by region? Could this be a problem limited to machines sold in the UK, or would these hard drives be distributed throughout the system?

Zaren

Fresh-Faced Recruit

Joined: Aug 2001

0

Re Uh Oh

11/06, 10:52am reply

So, buy a new one.....Hard disks are cheap I replace hard disks every year whether needed or not

Roehlstation

Fresh-Faced Recruit

Joined: Aug 2001

0

Must be nice

11/06, 11:13am reply

Roehlstation...

Not everyone has the skill, time, or money to replace hard drives every year, especially laptop hard drives. I'm currently looking at notifying my department about this problem, and if everyone said "replace my hard drive" every year, our budget would be hosed, and I'd be spending way too much time doing backups and restores.

Zaren

Fresh-Faced Recruit

Joined: Aug 2001

0

Stryker on Love Lines

11/06, 11:42am reply

Stryker was just talking about how his iMac hard drive took a dump. wonder if it was one of these drives.

tindrum

Fresh-Faced Recruit

Joined: Apr 2004

0

Popular News