updated 12:25 pm EDT, Wed October 24, 2007
Apple Remote Desktop woes
The latest update to Apple Remote Desktop 3.2 appears to have disabled vital functionality in the administration software. Many users on Apple's own support forums are reporting failed connection attempts when trying to administer remote Macs after updating to the latest Apple Remote Desktop version, and are expressing frustration with the Cupertino-based company as they struggle to find any potential workaround. Some users say they have discovered a temporary solution, but that same technique isn't working for various other users hoping to regain control of remote systems they are responsible for. Apple issued its Apple Remote Desktop 3.2 update on October 17th alongside an Xsan update.
One user posting on Apple's support forums says the update "completely killed" his ability to control any machine in a remote office 1,000 miles away, while another says he upgraded and "lived to regret it!" Apple has yet to post any official fix or response to the alleged issue, and numerous users are crying out for help as they struggle to maintain their networks.
Another user said he can still administer Apple Remote Desktop 3.1 clients, and voiced his hopes that Apple will come to the rescue.
"Let's hope tech team is reading this and can throw us a lifeline," the user said.