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Apple Remote Desktop 3.2 woes reported

updated 12:25 pm EDT, Wed October 24, 2007

Apple Remote Desktop woes

The latest update to Apple Remote Desktop 3.2 appears to have disabled vital functionality in the administration software. Many users on Apple's own support forums are reporting failed connection attempts when trying to administer remote Macs after updating to the latest Apple Remote Desktop version, and are expressing frustration with the Cupertino-based company as they struggle to find any potential workaround. Some users say they have discovered a temporary solution, but that same technique isn't working for various other users hoping to regain control of remote systems they are responsible for. Apple issued its Apple Remote Desktop 3.2 update on October 17th alongside an Xsan update.

One user posting on Apple's support forums says the update "completely killed" his ability to control any machine in a remote office 1,000 miles away, while another says he upgraded and "lived to regret it!" Apple has yet to post any official fix or response to the alleged issue, and numerous users are crying out for help as they struggle to maintain their networks.

Another user said he can still administer Apple Remote Desktop 3.1 clients, and voiced his hopes that Apple will come to the rescue.

"Let's hope tech team is reading this and can throw us a lifeline," the user said.




by MacNN Staff

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Comments

  1. eldarkus

    Joined: Dec 1969

    0

    weird...

    myself and 3 other tech have upgraded ours and have no issues accessing any of our 6 branches across the US.

  1. Zaren

    Joined: Dec 1969

    0

    3.2 problems

    The client itself isn't having problems - in fact, the 3.2 upgrade re-introduced a delay when logging a remote machine out that makes it easier to close your ARD window without getting a "lost connection..." barber pole window.

    What I *am* having problem with is the fact that upgrading to 3.2 nuked all of my saved machine lists. I'm not happy about having to re-build them.

  1. growlf

    Joined: Dec 1969

    0

    Client or Admin?

    I haven't had a problems with the 3.2 admin controlling 3.2 OR 3.1 clients. The 3.1 admin absolutely DOESN'T control 3.2 clients.

    Is it possible that there are just some clueless admins out there? (I already know the answer to that). I haven't seen any problems.

  1. gskibum3

    Joined: Dec 1969

    0

    Zero

    I'm not having any problems with admin or client either.

  1. mgpalma

    Joined: Dec 1969

    +1

    Mixed results

    I have one location that works fine and one that I cannot copy or install software to. There definitely is a issue-but I couldn't tell you what the differences between locations are that bring about the issue.

  1. Robb

    Joined: Dec 1969

    +1

    re: mixed results

    Same here... I have three Macs out of 200 that refuse to Connect. I can do everything but Observe and Control.

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