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Apple tops computer reliability report

updated 03:25 pm EDT, Tue October 23, 2007

Apple tops reliability

The reliability of Apple's Mac computers could prove to be a high selling point this holiday season, according to one report. The Cupertino-based company's Mac line topped Rescuecom's second annual computer reliability report, soaring ahead of second-place contender Lenovo (IBM) for the top spot. Rescuecom's report is based on technical assistance calls received by the company, which is not linked to any one hardware vendor. Rescuecom tallies service calls made while noting each type of computer requiring service, and calculates these numbers against each manufacturer's market share to produce an idea of how often each manufacturer's computers require technical support.

"The data in this year's survey reconfirms observations from last year's results, namely that Apple and Lenovo's products and service continue to set the pace in the industry," said David A. Milman, founder and CEO of Rescuecom.

Rescuecom suggests that customers stick with well-known brands and carefully research extended warranty options -- particularly when planning to keep a given computer longer than three years.

The survey was based on 46,000 service calls to Rescuecom, calculating the reliability score for each PC vendor on the calculated difference between overall U.S. martket share over a three-year period and the percentage of calls requesting service.




by MacNN Staff

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Comments

  1. danviento

    Joined: Dec 1969

    0

    small surprise

    there

  1. Macola

    Joined: Dec 1969

    0

    Useless info

    "The survey was based on 46,000 service calls to Rescuecom..."

    Why would anyone with a Mac call Rescuecomm instead of Applecare?

  1. Elektrix

    Joined: Dec 1969

    0

    agreed

    For that matter, why would someone with a Lenovo/ThinkPad call Rescuecom? Half the reason to get a ThinkPad is supposed to be for the excellent support.

  1. hayesk

    Joined: Dec 1969

    0

    re: useless info

    "Why would anyone with a Mac call Rescuecomm instead of Applecare?"

    Uhm... maybe because Applecare won't send someone to your office or home. Every brand has their own tech support, but Rescuecom offers additional support services.

  1. ZinkDifferent

    Joined: Dec 1969

    0

    AppleCare...

    ..has the option of on-site repair as well.

  1. henjin

    Joined: Dec 1969

    0

    Reliable?

    Every single Mac.. from 8100, 8500, 8600, G4 dual AGP tower, powerbook 165, powerbook 12inch, powerbook 17inch, Macbook Pro 2.33 have all needed repair often more than once. Is this good?

  1. Cubester

    Joined: Dec 1969

    0

    Hard to believe

    that Apple's reliability is so much beyond the norm. I guess different people fare differently. I've been lucky, but a friend of mine has had endless problems with his 20" G5 iMac - Thank goodness for Applecare. They've come to his house several times to replace motherboards, power supplies, even displays. And he is now having troubles with a recent 17" model. I guess the standard for reliability just isn't that high.

  1. bradpdx

    Joined: Dec 1969

    0

    anecdotes not stats

    We all have stories about the friend's computer that died 3 times, our own machine that did this and that bad thing - but really, that doesn't tell you much in a pool this large.

    It is tempting to think that your conclusions are reached by "common sense", but as usual, common sense is wrong. A statistics and probability class is a humbling thing.

    This C2D 20" iMac has given me no grief at all in the year I have had it. One of my friends liked it so much he got one; his refurb had a bad motherboard. His replacement is as good as mine. What does it mean? Nothing, really. Without a significant pool and full disclosure of circumstances, it is just noise.

    Keep it in mind.

  1. chadpengar

    Joined: Dec 1969

    0

    my anecdotal evidence

    I have owned / own a MacPlus, an LC, and LC475, a duo 230, a 7200, a 9600, a G5 dual 2500, an intel mini, an original iBook white, and a PowerBook G4 15" and maybe a few I have forgotten, as well as a UMAX clone and several G4 machines I have built from eBay parts.

    Only once have I had to call in for tech support and it turned out to be a SW problem. That was with the G5 and was solved by the AppleCare guy (though at first I did not believe him :-) ). My PowerBook G4 will be 3 in December and the hard drive just failed, so as soon as I have a spare moment I will take it to the Apple Store and get it fixed since I have AppleCare on it. Of all these machines, that is the extent of my Apple HW problems.

  1. dynsight

    Joined: Dec 1969

    0

    Anecdotes

    I have owned 3 imacs, mac mini,5G tower, ibook clamshell, 12" powerbook G4, 17" powerbook G4, 17" Macbook Pro

    And my issues are:

    Had to take the 17" macbook pro in twice to have LCD replaced due to whitish blemish (each time repaired in 3-4 hours)

    oh, on my first imac, the hemisphere lamp looking one... the hard drive failed after four years.

    Now, when I compare this with my friends and family's issues with Dell, Gateway etc. it is not good. The only two company's that did not have many issues (anecdotally, of course) is Sony and HP.

    Thought this might be interesting.

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