updated 01:30 pm EDT, Fri October 12, 2007
Leopard training ramps up
Apple is gearing up for a forthcoming Mac OS X 10.5 Leopard release, which the company promised to deliver this October, by expanding its training of technical support reps at all levels both locally and overseas. AppleInsider reports that AppleCare technical support staff around the world received instructions to follow specific training modules on several of Mac OS X Leopard's most essential components. First tier 1 and tier 2 techs have access to self-paced training modules, with four initial training modules spanning Mail.app as well as Parental Controls and Boot Camp.
Apple is planning to cover several other system components in the near future, according to the report, which coincides with rumors that the Cupertino-based company is nearing an official shipment of its new operating system.
At least one industry analyst believes Leopard could prove financially lucrative, particularly because it is due to ship at the end of the first month of a financial quarter. Piper Jaffray senior analyst Gene Munster also points to a much larger Mac OS X installed base of 23 million users, compared to the 12 million Mac OS X installations when the current version of Mac OS X -- Tiger -- initially shipped.
Mac OS X Tiger earned Apple $125 million in its launch quarter, and was adopted by roughly 15 percent of Mac owners in a spam of just six weeks. Munster estimates that Leopard could add $240 million to Apple's fourth quarter financial results in 2007.