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Apple tops PC Mag satisfaction survey

updated 04:25 pm EDT, Tue October 9, 2007

Apple tops survey

Apple has once again topped PC Magazine's annual reader satisfaction survey, significantly leading the pack of Windows PC manufacturers. For Desktops, Apple earned a 9.1 overall score; the average overall score for Windows-based desktop PC makers is 7.8 out of 10 (the same as last year's). However, Apple was down from last year in almost every category except technical support, which went up to 8.4 points. Among Apple's marks: 85 percent rating for the reliability of software included on the computer, 93 percent score for new desktops working right out of the box, and the 9 out of 10 score for the attitude of the tech-support provider.

Apple's overall notebook scores were also stellar. As with Desktops, Laptop tech support ratings fell one-tenth of a point to 8.4 out of 10. The quality of repair score was eight-tenths of a point better than the nearest repair score. Most stunning, however: readers rated Mac notebooks a full 100 percent for ease of setup. The overall average score for Windows notebooks dropped to 7.8 from 8.0 in 2006.

PC Magazine used a Web-based survey tool to conduct the study. Respondents discussed any support or repair incidents they had within 12 months prior to taking the survey. More than 16,000 users participated.







by MacNN Staff

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Comments

  1. doctor9

    Joined: Dec 1969

    0

    nuff said!!

    If you want a quality computer for the typical Everyman, then Apple is your solution.

    It just works!

    /

  1. henjin

    Joined: Dec 1969

    0

    Yeah right

    OSX is the best operating system. No argument. P.C. Magazine? I've never been there. Nor have my freinds who have had major problems with their MacBook and Macbook Pros'. Well I'll get flamed here for saying this but Apple has a major problem with quality problem for some time now. So do Dell and Sony etc.,

    But Apple does not simply work for me and my friends.

    If the numbers are so high why does Apple need tech support or a repair service?

    Seriously those numbers are bunk.

  1. Darwiniandude

    Joined: Dec 1969

    0

    reliability

    Everyone expects Macs to be reliable. When they aren't, it's all over news sites and blown way out of proportion. These days a high percentage of all hardware products in most industries have issues from day one. Once resolved, it should be fine. If your friends have major problems with their MB or MBPs, they need to get them fixed under warranty. Mine is 100% rock solid 24/7.

  1. Johnny Niles

    Joined: Dec 1969

    0

    Bunk?

    Henjin - Not hardly. Your sample size of three people who have Macs that have problems is not even close to being accurate on a large scale. My Macs don't have problems, and I have 5 of them and an iPhone. My sample size trumps yours. "A major problem with quality" is not even close to being accurate or even vaguely true.

  1. Cubester

    Joined: Dec 1969

    0

    Let's be fair

    Mac fanboy, stockowner, etc. My macs have been perfect, but my friends have fried motherboards and had NUMEROUS problems with their G5 iMacs. So, it happens here, too. Get used to it.

  1. Rezzz

    Joined: Dec 1969

    0

    that .9 % ...

    ..are windows converts complaining that there aren't 27 patches a week that need to be applied to their systems.

  1. Roehlstation

    Joined: Dec 1969

    0

    re: yeah right

    Last time I checked the MacBook Pro is NOT a desktop computer which this survey covers, Although If I go on personal experience, PC notebooks would score even lower.

    These aren't bunk numbers they are numbers from where it counts, Consumer opinion of people that actually OWN the computers they are surveyed on, Check Consumer reports also, you'll see the same customer satisfaction numbers.

    As far as numbers go, I have overseen and managed over 2000 Macintosh installations in high school, university, and corporate environments (best quality control study is Jr High school labs) and I have had 20 failures within warranty, other failures have come when machines get 5-7 years old, usually Optical Disk Drives and Hard disks, but expected on components that see a lot of wear and tear. Break those numbers down I am looking at around 1% problem rate (all of which were fixed in first attempt)

    The best PCs I've ever used were the ones I built myself.

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