updated 04:25 pm EDT, Tue October 9, 2007
Apple tops survey
Apple has once again topped PC Magazine's annual reader satisfaction survey, significantly leading the pack of Windows PC manufacturers. For Desktops, Apple earned a 9.1 overall score; the average overall score for Windows-based desktop PC makers is 7.8 out of 10 (the same as last year's). However, Apple was down from last year in almost every category except technical support, which went up to 8.4 points. Among Apple's marks: 85 percent rating for the reliability of software included on the computer, 93 percent score for new desktops working right out of the box, and the 9 out of 10 score for the attitude of the tech-support provider.
Apple's overall notebook scores were also stellar. As with Desktops, Laptop tech support ratings fell one-tenth of a point to 8.4 out of 10. The quality of repair score was eight-tenths of a point better than the nearest repair score. Most stunning, however: readers rated Mac notebooks a full 100 percent for ease of setup. The overall average score for Windows notebooks dropped to 7.8 from 8.0 in 2006.
PC Magazine used a Web-based survey tool to conduct the study. Respondents discussed any support or repair incidents they had within 12 months prior to taking the survey. More than 16,000 users participated.