Apple loses iBook G4 case; refunds may come

In May, the Denmark Consumer Complaints Board said that it found evidence of a hidden original design defect in Apple's iBook G4 systems, which the Cupertino-based company repeatedly denied. The board has now ruled against Apple for the second time, finding that the company will have to refund money to customers for faulty computers. Affected iBooks lose power and the screen goes blank after just over one year's use, but notebook owners were told their warranty had expired and that they would have to pay for repairs performed. Thousands of users all over the world have tried to get Apple to acknowledge the fault and agree to take back the computers, according to the board, but all have failed. The Consumer Complaints Board now claims to have documentation proving the existence of a design fault, and decided in April that Danish consumers must be able to return computers with this fault to Apple.

The board maintains that it has sufficient evidence of a hidden original design defect in Apple's iBook G4 systems, and said that Apple now has 14 days to accept ruling or be added to the "unwilling companies" list.

Forbrug.dk quotes Frederik Navne Boesgaard from The Danish Consumer Complaints Board, who said "We're giving Apple 14 days to follow the decision. After that the company will be moved to our company check list, where we expose companies that don't accept the boards' decisions."

Filed under: Apple