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Denmark upholds iBook complaint verdict

updated 09:30 am EDT, Wed September 5, 2007

Danish iBook ruling upheld

Denmark's Consumer Complaints Board has upheld an earlier ruling that Apple is at fault for a series of complaints with the G4 iBook. A number of buyers reported that their iBooks would lose power after just one year, forcing repairs at personal expense, since Apple claimed that warranties had expired. The Complaints Board has argued since May that it has evidence of an original design defect with the iBook, and that customers should be able to return their laptops at no extra cost. Apple has strenuously objected, producing its own reports as counter-evidence.

The Board insists that it has proved its point, and is giving Apple just 14 days to accept the ruling or be placed on a public list of "unwilling companies." Such a move could tarnish Apple's normally positive reputation, but it is unclear what effect the Board's decision may have outside of Denmark, where it may not create any legal precedence.




by MacNN Staff

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Comments

  1. karmatose

    Joined: Dec 1969

    0

    Good on Denmark!

    Being one of the poor saps that bought one of these poorly made notebooks from Apple, having the logic board replaced 10+ times inside of warranty and finally having it fail outside of warranty, then having to pay way more than the notebook was worth to have it fixed I TOTALY support this! I wish Canda had a program such as this (we have the BBB i guess but they dont seem to do much..)

    Its because of stuff like this that I dont buy Apple hardware anymore.

  1. Feathers

    Joined: Dec 1969

    0

    G3 iBook also...

    Don't forget the iBook G3 with it's numerous motherboard, LVDS and other failures. The machine, on which I now type, was returned four times (fortunately under extended Applecare which added over $300 to the purchase price) and after a more recent HD failure that I replaced myself, the only piece of the laptop that is from the original device is the optical drive! Everything else has been replaced, everything! At all times Apple refused to replace this lemon so that in the long run, it cost them a fortune in repairs and has made me far more cautious about buying new Apple devices. I'd NEVER buy a 1st or even, in some cases, 2nd generation Apple product. I not in the business of paying to be a guinea pig!

  1. testudo

    Joined: Dec 1969

    0

    g3 ibook

    I agree. I bought one of that lemony line. But I was lucky, it only failed twice. Of course, once it was over 3 years old it got finnicky, and to this day I can only use it for light stuff for not-too-long period of time before it just freezes on me.

    But Apple never promised they'd last forever!

  1. TheSnarkmeister

    Joined: Dec 1969

    0

    I agree...

    The G3 iBooks were likewise defective either through design or through bad chips. Apple replaced my motherboard three times, and they were very agreeable about (however it still died after little more then a year of real world use). Apple most certainly lost money on it themselves, however that should not be my problem. They should go back to their supplier of bad chips, or their errors and omissions underwriter, and address the financial impact with them. Unfortunately, courts and regulators here in the U.S. are much more in the pockets of big business, so it is unlikely we will get similar ruling in favor of Apple's customers.

  1. cebritt

    Joined: Dec 1969

    0

    AppleCare

    It's silly not to buy extended coverage on any notebook computer because when they break, it's usually expensive to fix. Also, they obviously get bounced around a lot more than desktops.

  1. testudo

    Joined: Dec 1969

    0

    re: applecare

    Oh, I had applecare. Doesn't help after three years. And it doesn't keep your lap warm when your laptop spends as much time with APple techs as it does with you.

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