updated 03:20 pm EDT, Fri August 31, 2007
Overseas ISP supports Macs
Overseas internet service provider iiNet today launched the first ever technical support line dedicated to Mac users in Australia. The company's CEO said his company formed the service for the growing number of customers using Macs. "The number of iiNet customers who use Macs is increasing [...] this new support line is about extending our already strong support experience where customers need it," said iiNet chief Mark White. The executive says a specialist Mac support team has already taken a training program designed by Apple, and that the team is dedicated to helping Mac users effectively troubleshoot problems, according to Macworld UK.
"Each member of the support team has access to a range of live Mac computers and operating systems, to enable a faster, more individualized and accurate response," White said. "Our tech support line has seen around 5 percent of callers opting for the Mac support option."
Mac users currently represent about 10 percent of iiNet's customer base, according to White, and the firm expects its Mac user numbers to increase faster than industry predictions on Mac market share.