Australia ISP adds Mac support line
updated 03:20 pm EDT, Fri August 31, 2007
Overseas ISP supports Macs
Overseas internet service provider iiNet today launched the first ever technical support line dedicated to Mac users in Australia. The company's CEO said his company formed the service for the growing number of customers using Macs. "The number of iiNet customers who use Macs is increasing [...] this new support line is about extending our already strong support experience where customers need it," said iiNet chief Mark White. The executive says a specialist Mac support team has already taken a training program designed by Apple, and that the team is dedicated to helping Mac users effectively troubleshoot problems, according to Macworld UK.
"Each member of the support team has access to a range of live Mac computers and operating systems, to enable a faster, more individualized and accurate response," White said. "Our tech support line has seen around 5 percent of callers opting for the Mac support option."
Mac users currently represent about 10 percent of iiNet's customer base, according to White, and the firm expects its Mac user numbers to increase faster than industry predictions on Mac market share.
in a word?
08/31, 04:43pm reply
Awesome.
mmcfee
Fresh-Faced Recruit
Joined: Jun 2007
Good to see.
09/01, 03:39am reply
Internet on the Mac works straight away, I certainly don't need support. But it would be nice if I didn't have to lie to my ISP anymore.When there was an issue at the exchange end, I had to pretend to be running windows whilst they troubleshooted my settings. Turned out it was a fault at the exchange, as i expected. But this is great news for the average consumer contemplating a mac purchase. Good to see.
Darwiniandude
Fresh-Faced Recruit
Joined: Feb 2007
Mac support is common
09/01, 12:01pm reply
I switch ISPs fairly regualrly here in Australia and find I don't need explicit Mac suport but all the ISPs seem to be on top of it. Some support staff actually turn out to be closet Mac users or very interested PC users.
The only thing lacking is file mirroring, virtually every ISP maintains extensive Linux software libraries, with some Windows stuff. The tiny amount of Mac software is usually very dated.
rubaiyat
Dedicated MacNNer
Joined: Feb 2006
iiNeet Apple Support
09/02, 04:22am reply
Yep but their "FreeZone" FTP space for APPLE Updates is about 2 YEARS out of DATE!
Guest
Fresh-Faced Recruit
Joined: Nov 1999
iiNet
09/03, 08:21pm reply
I'm a happy iiNet customer and have always found their support very helpful, although sometimes difficult to get on to (they are Perth based - I'm in Melbourne).
So a priority Mac line is great!
Their VOIP product works pretty well too.
hamishb
Fresh-Faced Recruit
Joined: Mar 2007