08/21/2007, 4:15pm, EDT
Tuesday, August 21st
Survey: Apple surging, Dell slumping
According to ChangeWave's latest consumer PC survey - conducted August 1-8, 2007 - the massive impact of Apple's "halo effect," spurred by consumer interest in the iPod and more recently the iPhone, is resulting in a measurable sales increase and an increased propensity for consumers to consider Macs as their next computers. The survey of 3,665 ChangeWave Alliance members began by asking those who bought a computer in the past 90 days which manufacturer they had bought it from. The survey then asked those planning to buy a computer in the next 90 days which manufacturer they'd be buying from. Based on the results, Apple portable sales have surged to a new all-time high over the past 90 days - up from 12 percent in June to 17 percent currently - an "unprecedented" 5-point move.
Apple desktop sales were more stagnant at 7 percent (down one point). However, a total of 28 percent of respondents who plan to purchase a laptop say they'll get a Mac. Another 23 percent say they'll buy an Apple desktop - up 1 point from the previous survey.
Meanwhile, Dell has taken a huge hit in both past-90-days sales and planned purchase figures. 30 percent of purchasers say they bought a Dell desktop in the past 90 days, representing a 7 point drop for Dell since June. Dell laptop purchases (24 percent) have fallen 4 points to a new all time low. Planned Dell desktop purchases stand at 31 percent, falling 5 points to a new all-time low.
In terms of customer satisfaction, a staggering 86 percent of those who bought an Apple computer over past 90 days report being "Very Satisfied" with their purchase, by far the highest of any manufacturer. Meanwhile, Dell is dead last among PC makers when it comes to customer satisfaction with only 44percent of those who bought a Dell over the past 90 days report being "Very Satisfied" with their purchase, down 9 points since June.
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Their product is bad, and their customer service is worse. I have never heard of anyone having a positive experience with Dell; I'm sure someone has had a positive experience, but the only ones I've heard about have been bad.
luckily we heard the rattling just after pulling it out of the box, fresh from Michael Dell and company.
i felt bad for my bro, after him telling me , "I should have got a computer like yours" (Quicksilver 2001)
Is having a long line at the genius bar a 'good thing'?
what I find hilarious is that people actually pay for an old operating system like vista which is just xp with some attempt at security
Apparently you've no idea what Vista is (doubt you've even used it). If Vista were just XP with a slap of security, it (a) would be more likely to run a lot of older apps that it can't run now, and (b) wouldn't be as secure as it is (unless you've heard of all these security vulnerabilities and virii that are breaking in through the OS, but I haven't seen any mention of them around here). Vista's basically a whole new rewrite of the OS. Thus all the compatibility issues (just like OS X from the OS 9 days).
Oh, and did you know that with your new mac, you're getting a copy of 10.2 with a shiny coat and a couple of new 'features' in it?