OnDeckTech of Chicago

OnDeckTech, a help desk and server installer team that works to integrate Mac solutions and resolve Mac-related troubleshooting issues, has chosen NTRglobal's remote support solution, NTRsupport, to solve IT issues and train its customers. OnDeckTech said compatibility with Macs is one of the main factors that persuaded it to use NTRsupport. The 10-member IT support team uses the Software as a Service (SaaS) version of NTRsupport to assist customers in the U.S., Japan, UK, Australia, Hong Kong and United Arab Emirates. Other companies also hire the team to support and train their help desks. Officials said "On an average day, the IT support team receives more than 100 tickets or requests for IT help from a wide range of customers -- Fortune 500 companies to high-tech specialists to governmental agencies and school districts. Typical tickets an IT support team member receives include requests to configure an e-mail client to access calendars, contact sharing, and training on Apple Keynote, Excel formulas and Word document formatting."

by MacNN Staff