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Duke: Cisco tech to blame for iPhone issue

updated 09:35 am EDT, Mon July 23, 2007

Duke: Cisco/iPhone issues

The chief information officer for Duke University has issued an explanation of the service outages recently caused by iPhones. According to Tracy Futhey's official statement, the problem was caused by a "Cisco-based network issue" -- Duke is said to use a "very large" Cisco wireless system, one which supports multiple network protocols. But Futhey confirms an Apple statement that the issue has been already been resolved without recurrence, thanks to a fix from Cisco, and advice from Apple.

While Futhey notes that Duke is still trying to "fully characterize" the problem before releasing more information, he claims there is nothing specific about the iPhone that is responsible. Initial reports indicated that the iPhone's Wi-Fi roaming feature was to blame, since it would repeatedly hunt for the MAC addresses of invalid router addresses as it attempted to switch from one hotspot to another. This supposedly flooded Duke's network, and the university originally denied that Cisco had any responsibility for the outages. Both Apple and Cisco are said to be long-term corporate partners with Duke.

by MacNN Staff




  1. krispie

    Joined: Dec 1969


    Let me correct your typo.

    ...the service outages NOT recently caused by iPhones...

  1. Guest

    Joined: Dec 1969


    Another error...

    Duke CIO Tracy Futhey is a "she", not a "he".

  1. testudo

    Joined: Dec 1969



    I wonder if Duke, who several years ago made a big splash in "giving" all incoming students iPods, will start "giving" them all iPhones instead?

    And, of course, "giving" meaning "we're adding $1000 to your tuition, but offering you a $500 device as compensation".

  1. l008com

    Joined: Dec 1969



    Thats funny that a college that is supposed to provide higher learning, would try to lure students using an iPod.

  1. Flying Meat

    Joined: Dec 1969


    mini haha

    It's not really funny, unless you haven't been in the education sector. Pod-casting of lectures, and training materials, and...

    It's all the rage. Haven't you been to the Apple iTunes U site? Pay attention. There will be a quiz later.

  1. Jonathan-Tanya

    Joined: Dec 1969


    mini ha ha latte

    It's not really funny when you consider.... actually its just not funny.

  1. Titanium Man

    Joined: Dec 1969


    Foot in mouth

    Futhey should have "fully characterized" the problem before blaming Apple days ago. She's the kind of "corporate partner" no corporation needs. I bet she'll never apologize to Apple for defaming them with a false accusation.

  1. MacKeyser

    Joined: Dec 1969


    foot in wrong mouth

    The individual who blamed Apple was not Tracy Futhey, but rather Asst. Dir., Communications Infrastructure Kevin Miller in Duke's Office of IT.

    With Bill Cannon, the Duke IT spokesman now speaking to the press, it is highly unlikely we will ever hear a mea culpa, a "we jumped the gun", a "I relied on my Apple bias rather than fully understand the full scope of the technical issue before opening my mouth" or anything even close.

    Now that Cisco, once again, fixed a problem of theirs that looked bad for someone else, everyone's friends again.

    But you sure aren't gonna hear any appologies.

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