toggle

AAPL Stock: 100.86 ( -0.77 )

Printed from http://www.macnn.com

HelpDesk services for the iPhone

updated 02:50 pm EDT, Wed July 18, 2007

HelpDesk for iPhone

LiveTime Software has announced that its Service Manager and Help Desk offerings are now available for the iPhone. Delivered as an AJAX-based application, LiveTime provides best practices for organizations wishing to improve the quality and efficiency of customer service and support. The tools can be customized with specific column views, and provide direct access to the Configuration Management Database (CMDB), which allows service desk staff can access the most up to date infrastructure information when working on support issues directly on the iPhone. Dynamically generated PDF documents can be viewed by clicking the PDF button from any page. The software is available in several editions. LiveTime Service Manager provides 5 process ITIL certified Incident, Configuration, Problem, Change and Service Level Management.




by MacNN Staff

POST TOOLS:

TAGS :

toggle

Comments

Login Here

Not a member of the MacNN forums? Register now for free.

toggle

Network Headlines

toggle

Most Popular

MacNN Sponsor

Recent Reviews

Autodesk Smoke 2015

Since May of this year, Autodesk has been shipping the highly anticipated update to its high-end post-production video editing suite, ...

Crucial MX100 256GB SATA-3 SSD

While the price-per-gigabyte ratio for magnetic platter-based hard drives can't be beat, the speed that a SSD brings to the table for ...

Narrative Clip

With the advent of social media technology, people have been searching for new ways to share the events of their daily lives -- be it ...

toggle

Most Commented