updated 02:50 pm EDT, Wed July 18, 2007
HelpDesk for iPhone
LiveTime Software has announced that its Service Manager and Help Desk offerings are now available for the iPhone. Delivered as an AJAX-based application, LiveTime provides best practices for organizations wishing to improve the quality and efficiency of customer service and support. The tools can be customized with specific column views, and provide direct access to the Configuration Management Database (CMDB), which allows service desk staff can access the most up to date infrastructure information when working on support issues directly on the iPhone. Dynamically generated PDF documents can be viewed by clicking the PDF button from any page. The software is available in several editions. LiveTime Service Manager provides 5 process ITIL certified Incident, Configuration, Problem, Change and Service Level Management.