07/16/2007, 9:00am, EDT

Monday, July 16th

Apple: iPhones misreporting battery state

A problem with the iPhone's battery not fully charging is actually an interface issue, according to Apple. Some users have been reporting that their displays indicate less than a full charge, even after phones have been left charging for ample time; but an Apple PR representative explains that the user interface is "not correctly reflecting" the real state of batteries. The company says it intends to fix this in future software update, though it cannot say when the update will come, and no other information on the glitch has been formally published.

Users unwilling to wait for the results of an update can go through the iPhone Battery Replacement Program, which caters to devices with abnormally reduced capacities. This costs $79 plus shipping and handling, however, and the process of replacing the battery also clears any data stored in flash memory.

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ruperts

old hat

07/16, 9:43am, EDT

has been reported before

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Terrin

MacNN's Biggest Goof Yet?

07/16, 9:47am, EDT

Why would you report that users can go through Apple's battery replacement program if they are unwilling to wait for the software update? If the problem is software related, the problem is likely to exist with a new battery as well. Don't you read your own words?

Perhaps I will buy the new battery and send you the bill if it doesn't solve the problem.

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mitchcohen

Fine - required a reset

07/16, 9:49am, EDT

I found that if my battery had been charging long enough that it should be charged, the icon will usually change if I unplug/replug the connection or power the iPhone off & on again. The battery life I'm getting is fine. So this makes sense to be a software display issue.

I think some of the older powerbooks (in the pre-PPC days) had the same issue once.

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robttwo

this is the end of apple

07/16, 10:38am, EDT

Obviously, this horrible mistake will destroy Apple. My God, introduce a totally new technology and UI, and screw up an almost un-noticable visual cue? What's next for this plainly degenerating company, a power cable that doesnt come rolled up properly?

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mmmdoughnuts

Why go through the

07/16, 10:59am, EDT

the replacement program? This is covered under warranty. Stoopid reporting...

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Guest

the real story

07/16, 11:14am, EDT

http://www.iphoneatlas.com/2007/07/13/iphone-batteries-dont-appear-to-fully-charge-faulty-indicators-and-faulty-batteries/

Guest

./ editors

07/16, 1:44pm, EDT

Looks like MacNN is hiring its help from slashdot. As Terren pointed out, if the problem is in software why in the world would changing the battery do anything?

This article is just awful.

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