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Microsoft sued over scratched Xbox 360 discs

updated 04:25 pm EDT, Tue July 10, 2007

Xbox 360 scratch lawsuit

A new lawsuit filed in Florida alleges that Microsoft's Xbox 360 console has been damaging game discs, making them unplayable. The attorney for Jorge Brouwer claims that discs are being scratched by the console's optical drive, specifically when users attempt to change the position of the console from horizontal to vertical, or the reverse.

"They don't tell you not to move the tower," says Jeffrey Ostrow. It is even suggested that scratches sometimes occur when the console isn't touched, but these are less likely. Ostrow's suit asks for Microsoft to not only fix consoles that are causing damage, but to replace games for free, something Microsoft is currently charging $20 for. Class action status is being sought for the lawsuit.

Microsoft is denying any serious problems, stating that "out of the millions of Xbox consoles in use, Microsoft has not received any widespread reports of Xbox 360s scratching disks." This view has been contradicted however by various sectors of the gaming world, including the rental company GameFly, who issued a direct warning to 360 owners.

Aside from scratching, many have complained about the Xbox 360's general failure rate, estimated by some to be as high as 30 percent. Microsoft has responded by extending the warranty to three years, though only in the case of consoles displaying the so-called "red ring of death." [via The Miami Herald]

by MacNN Staff




  1. dezinewiz

    Joined: Dec 1969


    Yet another reason...


  1. cartoonspin

    Joined: Dec 1969



    My friend fixes xbox systems on the side and he states the way the boards are put together, the faulty drives and variable power levels this thing puts out it is a wonder anyone buys this thing. The game might be great, but the actual system is so poorly put together he can't imagine Microsoft ever making money on it.

    As you can see they will be losing money for a long time to come. Good thing they got into the music player arena so they make some of that up.

  1. chulitomio

    Joined: Dec 1969


    They don't tell you not.. be an effin idiot. I'm suing, because that should be on the label. Take that, big business.

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